Service Desk Analyst

Job Description:

Remote Service Desk Specialist Associate

Location: Fully Remote

Job Type: Full-Time

Shift Options:

• Mon-Fri: 2:00 PM – 10:00 PM
• Alternative Shift: Sat/Sun 2:00 AM – 2:30 PM (12‑hour shifts) & Mon/Tue 8:00 AM – 4:30 PM (Off Wed/Thu/Fri)

About the Role

We are seeking a Remote Service Desk Specialist Associate to provide technical support to IT users. This role focuses on password resets, troubleshooting, and escalating issues when necessary. You will utilize remote desktop tools to resolve IT questions and ensure timely solutions within service level expectations.

• Handle password reset requests and basic incidents; escalate complex issues to higher-level support
• Document, track, and monitor incident work orders in Service Now
• Ensure timely resolution of IT user needs according to SLAs
• Troubleshoot and resolve incidents remotely, including more complex work orders
• Assist Incident Management and the EOC during system/application outages

Service Desk / Help Desk Support, Windows 10, Active Directory, Service Now, Password Reset & Troubleshooting, Strong Customer Service and Phone Support

• Customer Service Mindset: A natural desire to help others solve problems
• Problem‑Solving Ability:
  Technical curiosity and resourcefulness to find solutions
• Technical Aptitude: A+ or Microsoft certifications (MCSA) preferred, but not required. Self‑taught candidates with 6‑12 months of experience are welcome
• Initiative and ability to work independently

Entry to Intermediate (6 months‑1 year experience preferred)

• Fully Remote Work
• Opportunity to grow technical skills
• Collaborative and supportive team environment

This is a Contract position based out of Saint Paul, MN.

The pay range for this position is $20.00 – $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 14, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.