Account Manager, Customer Experience; B2B

Who We Are

At Amsive
, we’re more than just a performance marketing agency; we’re a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We’re a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way.

With decades of expertise and a commitment to integrated solutions, we don’t meet the industry standard; we’re setting it.

If you’re looking for a place where your work matters, a career path you can grow on your terms, and a team that’s as invested in your success as you are,
Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.

We regret to inform you that currently,
Amsive does not provide sponsorship opportunities.

This is a REMOTE position. Candidates can be located anywhere in US time zones. Candidates will be required to work ET or CT time zone. New York Metropolitan area is a plus.

Amsive is hiring an Account Manager, Customer Experience, with prior experience in the Digital Marketing space. We are targeting client-facing experience and a marketing solutions background, primarily within the digital marketing sector.

We’re looking for an Account Manager with a passion for online and offline marketing, a propensity to problem-solve, phenomenal attention to detail, and who displays strong leadership qualities. The candidate should be a self‑motivated team player who can manage and prioritize multiple simultaneous projects and provide client‑facing proactive communication daily on strategy and project status.

• Lead role for client‑facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
• Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions)
• Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
• Become proficient in company designated tools for success in project and account management
• Create and proactively manage internal timelines for projects and programs through proactive communication.
• Log all resource hours into Amsive designated project management tool (Asana) daily
• Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
• Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests
• Facilitate and manage the invoicing process
• Maintain and/or improve account profitability through effective scope management
• Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid‑large agency accounts in the form of Power Points, POVs and analytics reports from Excel to dashboard technologies to optimize and retain business.
• Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure.
• Understand client business needs and objectives; develop cross‑channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews
• Work collaboratively with other team members to develop audience, creative, and channel testing ideas.
• Be curious, with a thirst for learning more about data‑centric marketing

• 2‑4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV)
• 2+ years of experience in agency environment and proven success in managing client relationships
• Experienced in compiling,…