IT Systems Technician - Federal; Remote

Crowd Strike, Inc.

Full time

R25778

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We're also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We're always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

The Crowd Strike Information Technology Service Desk (ITSD) Team is looking for an IT Systems Technician (Federal) to join our team. The ITSD is a key component of the Crowd Strike team and is critical to the smooth and effective daily operations of all Crowd Strike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team's support, systems and operational responsibilities surrounding Crowdstrike's Federal Cloud environments.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

We are currently reviewing candidates located in the Pacific time zone, or those who are willing to work Pacific time zone hours.

Working hours:

Shifts available between 6 am - 6 pm (Pacific).

• Serve as a front-line Service Desk support technician to provide prompt and effective technical support to Crowdstrike internal users through various channels, including service tickets, email, chat, and in-person.
• Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required
• Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference.
• Ensure compliance with IT policies, procedures, and security standards.
• Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls.
• Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles.
• Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills
• Follow ITIL best practices for incident management, service management, problem management, and change management
• Provide excellent customer service, ensuring a positive and professional experience for end-users
• Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

• You must be a U.S. citizen and work solely from U.S. soil
• Bachelor's degree and 2-4 years of relevant work experience, or equivalent combination of education and experience
• Excellent customer service skills with the ability to communicate technical information to non-technical users effectively
• Ability to work well both independently and collaboratively within a team environment
• Experience with the following applications:
  Zoom, Slack, Okta, Confluence, JIRA, Service Now
• Basic knowledge of Active Directory or other directory services
• Basic understanding of network protocols, concepts, and remote access technologies (DNS, DHCP, TCP/IP)
• Strong problem-solving skills and the ability to learn new technologies quickly
• Familiarity with Windows, macOS operating systems and Office Suite. Knowledge of Linux is a plus
• A collaborative team player with the willingness to…