Implementation Manager

Responsibilities

The Implementation Manager will oversee the technical application design, construction, and implementation for assigned accounts and projects. This role will be responsible for leading a team of Implementation Specialists, developing ongoing plan operations as needed, and troubleshooting and resolving client inquiries as well as monitoring projects and plans to ensure implementations are processed efficiently. This includes:

• Lead a small implementation team.
• Manage and ensure deliverables are within timeline and scope.
• Ensure clients get the best implementation experience and guidance throughout the process and are implemented in a timely and efficient manner.
• Oversee the implementation of new HCM and Benefit Services clients.
• Organize and lead meetings with the clients to promote forward progress of the implementation process.
• Bring in Subject-Matter Experts (SME) to cover topics and assist in configuration of Onboarding/Offboarding, Benefits, TLM, GL, Applicant Tracking and additional ancillary products.
• Ultimately responsible for client satisfaction before being transitioned to Customer Service.
• Follow defined project plan in order to effectively implement additional HCM services.
• Communicate all steps and progress on a regularly scheduled basis with client and team.
• Schedule and complete necessary new client on-site, telephone, or internet training to customer's satisfaction.
• Manage client relationship and provide primary client service throughout implementation.

• Bachelor's degree in a technical discipline or equivalent preferred.
• Excellent organizational skills.
• A strong product, service and technical background.
• Highly organized, able to multi-task and work with others.
• Excellent communication skills.
• Proven customer service skills.
• HCM and iSolved experience is a plus.

• Onsite, hybrid, or remote work arrangements.
• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401k employer matching program to save for retirement.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.
• Incredible potential for upward mobility and career growth.

This role supports our office hours of Monday-Friday 9am-5pm.

First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the Payroll Solutions leadership.

See all Payroll Solutions' openings on their website or reach out to our Lead Recruiting Partner, Lisa Zautke, on Linked In.

Payroll Solutions is part of the MBE CPAs affiliate group. The team includes HCM and payroll professionals who implement HCM products and process payrolls for 1000+ clients. We are a proud partner of the isolved HCM suite with 19 office locations including 13 in Wisconsin and several in Arizona, Nebraska, and Colorado.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Human Resources