Application Support Administrator

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Flexible remote work option
• Charitable contribution match programs and stock purchase opportunities

• Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
• Manage user access and permissions to ensure data security and compliance with company policies
• Assist in escalating unresolved issues and provide prompt feedback to internal customers
• Resolve issues in a timely manner to minimize downtime and ensure optimal performance
• Collaborate effectively with cross‑functional teams to enhance service delivery

• Fluency in both French and English
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
• Experience working in a Help Desk environment, such as Service Now
• Excellent attention to detail with proven organizational and time management skills
• Strong communication and interpersonal skills

• Proficiency with Windows Operating Systems and MS Office products
• Some insurance agency experience
• Familiarity with applications such as Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, Erlon

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