Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Jefferson City, Cole County, Missouri, 65109, USA
Listed on 2026-01-13
Jefferson City, Cole County, Missouri, 65109, USA
Listing for:
GovCIO
Full Time, Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
A leading IT services provider is seeking a Helpdesk Manager to lead a remote team in delivering Tier 1 support for federal clients. This role requires strong leadership and operational oversight, ensuring adherence to ITIL best practices. Key responsibilities include monitoring service levels, managing escalations, and implementing improvement initiatives. The ideal candidate has extensive experience in IT Service Desk and ITIL practices, with a Bachelor's degree.
Competitive salary offered, full-time employment.
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