Entry Level Technician

Overview

We are seeking a motivated and customer-focused Entry Level Technician to support our Managed Services/Helpdesk team in our NC office. This entry-level role is ideal for someone with a strong interest in IT who enjoys problem-solving, learning new technologies, and supporting end users in a fast-paced environment. This position offers the ability to work from home one day per week. Training is hands‑on with an expected ramp‑up period of a couple of months.

• Provide day‑to‑day helpdesk support by responding to technical requests via customer tickets, phone and email
• Troubleshoot and resolve hardware, software, and network issues
• Deliver excellent customer service while managing multiple support requests
• Conduct regular on‑site customer visits as needed
• Collaborate closely with the Helpdesk/Managed Services team
• Participate in special projects based on individual capability and experience
• Maintain clear, professional communication with end users, including during high‑stress situations and challenging customer interactions.

• CompTIA A+, Network+, or similar entry‑level certifications
• Entry to intermediate‑level IT experience or equivalent hands‑on experience (no formal degree required)
• Strong written and verbal communication skills
• Calm, professional demeanor in stressful or high‑pressure situations
• Foundational technical troubleshooting skills and basic IT knowledge
• Genuine curiosity and interest in IT

• Entry‑level Microsoft, Cisco, or comparable technical certifications