Remote Service Desk Manager: ITIL Lead
Remote / Online - Candidates ideally in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-01-13
Raleigh, Wake County, North Carolina, 27601, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Project Manager, IT Support
Job Description & How to Apply Below
A government IT services provider is seeking a Helpdesk Manager who will lead a team of Service Desk Technicians in providing Tier 1 support for federal clients in a fully remote environment. The role requires strong leadership and experience in ITIL practices to ensure high service levels. Responsibilities include managing staff, monitoring productivity, and ensuring compliance with service requests and incidents.
Applicants must possess a Bachelor's degree and significant experience in service desk management.
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