Senior Manager, IT Infrastructure & Operations

Data. Discovery. Better Health.

ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

• Flexible remote work arrangements anywhere in Ontario
• Competitive Compensation
• Comprehensive Benefits Program
• HOOPP Pension Plan (Defined Pension)
• Employee Assistance Program and Dialogue Well Being Program
• Generous vacation, float and caregiver days for all employees
• Education Fund and Dedicated Education Days
• Holiday Closure
• Perkopolis Employee Discount Program

Introduction:

ICES is seeking a Senior Manager, IT Infrastructure and Operations to join our Technology department. Reporting to the Director, Information Technology (IT), the Senior Manager, IT Infrastructure and Operations will be responsible for user technical support and the implementation and administration of enterprise, systems and infrastructure both in clouds and on premise. This role is responsible for overseeing the application development and support activities as well.

Responsibilities of the position include, but may not be limited to:

1. In partnership with the Director of IT, helps to ensure the ongoing professional development and skill competency of the team to meet ICES’ current and evolving IT and application development needs:

• Motivate, mentor, coach and manage the performance for direct reports;
• Helps team execute career development plans;
• Plans and implements team development and education activities;
• Manage the IT related user orientation, communication, and training;
• Participate in the attraction, recruitment and retention of highly skilled and qualified personnel who fit the team and organization’s culture and build a high performing team in collaboration with Human Resources;

2. Manages IT Infrastructure, applications, and Operations:

• Provides leadership, direction, and performance of technical teams to ensure the delivery of IT infrastructure services;
• Responsible for the management, availability and support of all IT infrastructure technologies, including corporate office network, satellite sites networks, production and DR datacenters and cloud environments;
• Plan and manage application development projects/supports to deliver high quality software applications on time and budget;
• Responsible for designing and operating highly available, fault-tolerant, scalable infrastructure and, optimize performance cost-efficient cloud solutions that aligning with corporate strategy and business services.
• Prioritize and manage resource allocation for day-to-day operations and service delivery initiatives and produce deliverables in a timely and effective manner;
• Manage the monitoring, reporting and optimization of system performance and availability;
• Provide regular project status updates on schedule, budget, and deliverables;

3. Ensure the security and privacy of operational processes and IT systems in order to protect information assets;

4. Create and maintain system/application design, implementation, and support documents;

5. Develop and execute IT infrastructure plans and ensure the alignment with IT and organization wide business plans;

6. Develop, implement, and continuously improve effective IT policies, procedures and standards;

7. Manage the proactive detection and resolution of problems to reduce reoccurrence of incidents;

8. Oversee the process of innovative change effectively;

9. Manage the proactive detection and resolution of problems to reduce reoccurrence of incidents;

10. Work in collaboration with peers, department managers and users to identify the need for new IT services and systems, emerging technologies and methodologies that could benefit the organization;

11. Manages the technology team:

• Effectively utilizes each team member to his/her fullest potential;
• Motivates team to work together in the most…