Intermediate; LEVEL 2 SYSTEM Administrator remote

Overview

INTERMEDIATE (LEVEL
2) SYSTEM ADMINISTRATOR — 1698/GAT/2609 — Permanent — Remote role open to candidates based in Canada only.

• Compliance & Governance: Provide guidance on technical and procedural requirements to comply with internal guardrails and playbooks. Ensure alignment from both implementation and documentation standpoints.
• Administration & Support: Administrate, implement, configure, and support Microsoft Azure and M365 services such as SharePoint, One Drive for Business, Intune, and others. Provide technical services including troubleshooting and resolving issues related to Azure and M365. Assist and support other IT teams with M365 and Azure service needs and integrations (e.g., Power Automate, Power Apps). Build Power Shell scripts or use automation tools to manage Azure and M365 configurations.
  
  Upgrade M365 E3 licenses to E5, including all related configurations and tasks. Perform operational tasks such as reviewing access logs, managing user access (e.g., blocking/unblocking users outside Canada), and responding to requests (e.g., retrieving and granting access to documents and folders in Azure, M365, SharePoint).
• Knowledge Transfer: Provide knowledge transfer, coaching, and/or training employees to enable them to perform similar work across the organization. Develop and deliver all relevant materials including change processes, risks, action items, issues, resolutions, solutions, and decisions for knowledge transfer purposes.
• Documentation & Reporting: Prepare and submit weekly timesheets, status reports, and work plans. Develop documentation such as requirements, feasibility studies, cost estimates, design specifications, and technical recommendations. Gather IT requirements, analyze information, provide recommendations, and document results. Analyze and recommend solution alternatives and options.
• Deliverables:
• MS Azure and M365 configurations to enable, manage and control access to new features/functions/MS Azure and M365 apps/suite, upgrade from E3 to E5 as internal recommendations, and perform related operational tasks on request.
• Create and provide all supporting material/documentation created for knowledge transfer purposes related to the above.
• Weekly timesheets and status updates, including work performed and planned for the next period (on projects and operations/tickets).
• Other relevant documentation as specified, such as operational procedure documents, issue/resolution documentation, recommendations for improvement, and implementation/configuration documentation.

• Valid Reliability clearance mandatory.
• Within the last ten (10) years, a minimum of five (5) years of experience as a System Administrator.
• Within the last five (5) years, a minimum of three (3) years of direct, hands-on experience in the administration, support, and optimization of Microsoft 365 and Azure environments. Experience must include both cloud infrastructure/services (e.g., Azure Active Directory, Microsoft Intune, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Defender) and identity/endpoint management (e.g., device compliance, conditional access, identity protection, user lifecycle management).
• Thorough experience in Microsoft 365 cloud service migrations and configurations, including security and access control policies across Exchange Online, SharePoint Online, Teams, and Azure Active Directory.
• Ability to deliver hands-on training and documentation to internal IT staff; experience developing materials covering change processes, risks, action items, and resolutions; demonstrated ability to coach and train internal IT staff for solution sustainability.
• Demonstrated knowledge of Microsoft 365 security control baselines, aligning configurations to internal security requirements (including Cloud Guardrails and standards).
• Experience with Microsoft Purview compliance solutions, including DLP, eDiscovery, Information Protection, and Insider Risk Management.