Content Designer

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The Payments design team crafts product experiences that empower users to manage global payments, refunds, fraud, and disputes, while continually optimizing performance. This team transforms the intricate world of payments into intuitive solutions, letting users focus on growing their businesses. Because they own some of Stripe’s highest-volume surfaces, the team’s efforts drive significant impact for our users.

You might call yourself a UX writer, content strategist, information architect, or another title. In this role, you’ll shape the strategic direction of high-impact projects, in addition to crafting elegant interface copy that distills complex concepts into clear, actionable language. Content designers at Stripe are empowered to dive deeply into a problem space, pairing closely with product designers as equal partners in the product development process.

Day to day, you’ll work with small, iterative cross-functional teams while enjoying the camaraderie and support of a centralized Content Design team.

• Lead content design for new product experiences that connect business goals with user needs
• Scope and prioritize work, ensuring we’re working on the right things to achieve business goals and improve users’ experiences
• Present work regularly to leaders; synthesize and act on feedback to rapidly refine solutions
• Shape (and scribe) interaction flows, navigation schemes, and other microcopy
• Facilitate content critiques and workshops, advise partners on content execution, and create tools and templates to enable others to create their own great content
• Make connections with product teams across Stripe to create cohesive user experiences and improve our design systems
• Champion craft and product excellence through example

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 8+ years of experience working as a content designer, UX writer, or content strategist
• Experience working on technical and/or B2B products, translating complex concepts into clear, intuitive language
• Examples of content you’ve written across surfaces and channels, including web, email, and product interfaces
• Demonstrated ability to drive large-scale information architecture projects
• Experience presenting your work to senior leaders

• Experience designing content for complex financial products and/or highly regulated industries

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location.

We encourage you to apply for roles that match the location where you currently live or plan to live.

The annual salary range for this role in the primary location is CA $176,000 - CA $264,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings…