Senior Organizational Effectiveness Professional

Become a part of our caring community and help us put health first

With over 10 million sales interactions annually, Humana understands that while great products 婧important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

IFG is a subsidiary of Humana

The Senior Organization Effectiveness Professional optimizes the effectiveness of a company, business unit, or team. Analyze the internal structure of the organization and create strategies to maximize employee work output and effectively utilize employee skills. The Senior Organization Effectiveness Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Organizational Effectiveness Professional serves as the strategic project manager and operational backbone for the learning design team, ensuring seamless execution of learning initiatives, data‑driven decision‑making, and organizational alignment. This role bridges learning strategy and execution by managing complex projects, analyzing program effectiveness, implementing process improvements, and driving change management initiatives that enable the team to scale impact efficiently.

• Lead end‑to‑end project management for learning initiatives including IFGUniversity implementation, Cornerstone LMS deployment, curriculum development projects, and training program launches.
• Develop detailed project plans with clear milestones, resource allocation, dependencies, risk mitigation strategies, and success metrics.
• Apply LLAMA (Lot Like Agile Project Management Approach) to manage learning design projects with iterative development, rapid prototyping, and continuous stakeholder feedback.
• Facilitate project planning, stand‑ups, demos, and retrospectives.
• Coordinate cross‑functional stakeholders across Learning Design, Marketing, Communications, Training, Compliance, Technology, and agency partners.
• Proactively identify and resolve roadblocks, manage scope creep, and escalate critical issues appropriately.
• Maintain project documentation, status reports, and communication cadence with leadership and stakeholders.

• Design and implement measurement frameworks to assess learning program effectiveness, learner engagement, knowledge retention, and business impact.
• Collaborate with the data team to analyze learning data from Cornerstone LMS including completion rates, assessment scores, learner satisfaction, time‑to‑competency, and engagement patterns.
• Conduct root cause analysis on performance gaps and training challenges to inform content improvements and strategic decisions.
• Partner with stakeholders to define KPIs for learning initiatives and establish baseline metrics.
• Generate regular reports on training program ROI, learner progress, and organizational development trends.
• Translate data into actionable recommendations that drive continuous improvement.

• Evaluate and optimize learning team workflows, processes, and operating procedures to increase efficiency and quality.
• Document standard operating procedures, process Swansea, and decision‑making frameworks.
• Identify opportunities for automation, technology enablement, and workflow simplification.
• Design and implement change management strategies for new learning initiatives, system implementations, and organizational transitions.

• Partner with learning design leadership to translate organizational strategy into operational plans and team priorities.
• Facilitate strategic planning sessions, goal‑setting workshops, and team retrospectives.
• Build and maintain relationships with key stakeholders across IFG and…