Global IT Communications Lead

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

We are thrilled to announce an exciting opportunity for a Global IT Communications Lead to join our dynamic team in Carlsbad, CA! This hybrid role offers the unique blend of working collaboratively within our Carlsbad office and the flexibility of remote work.

The Communications Lead for Global Information Technology will be responsible for owning the strategy, editorial quality, and delivery of IT communications that inform, engage, and drive understanding across the organization—translating complex technical initiatives into crisp, actionable messaging for executives, managers, and end users.

Develop and implement communication strategies:

• Define communication strategy for each IT initiative: objectives, audiences, key messages, tone, and success criteria.
• Creating communication plan standards for IT initiatives, projects, and programs.
• Ensure messaging aligns with organizational goals and IT objectives.
• Maintain an editorial calendar for announcements, updates, and leadership messages; manage approvals and timing.

Stakeholder engagement:

• Translate technical concepts into business‑friendly language.
• Coordinate leader visibility moments (videos, town halls, AMAs) and ensure messaging quality.
• Create a stakeholder map and RACI; implement feedback loops with business units; provide speaker coaching and talk‑track support for leaders.

Change management communications (OCM – Organizational Change Mgmt):

• Support technology‑based change initiatives with clear, timely messaging.
• Establish standards for FAQs, guides, and training materials for end users.
• Establish standards for segmented audiences (role, region, business unit) and target messages aimed at improving relevance.
• Establish sender strategy (e.g., sponsor vs. program vs. manager cascade) to boost trust and open rates.
• Align with OCM frameworks (e.g., ADKAR) for readiness, reinforcement, and adoption; stand up a champion network; schedule reinforcement nudges and post‑launch adoption checkpoints.

Content creation:

• Draft newsletters, intranet updates, presentations, and executive briefings.
• Manage IT‑related announcements and crisis communications.
• Produce visual aids (infographics, diagrams, timelines) to simplify technical topics.

Digital channels & tools:

• Orchestrate communications across SharePoint, Cosmos (Viasat’s Comms Portal), , email, town halls, webinars, and intranet.
• Monitor engagement and feedback to improve communication effectiveness.

Governance & standards:

• Ensure consistency in tone, branding, and compliance with corporate standards.
• Maintain templates and guidelines for IT communications.

Event & meeting coordination:

• Organize town halls, webinars, and Q&A sessions for IT updates.
• Collaborate talking points and scripts for leadership.
• Use standardized run‑of‑show, producer checklists, and post‑event surveys; capture recordings and transcripts; publish recap posts with clear next steps.

Metrics, reporting, and continuous improvement:

• Track communication effectiveness (open rates, engagement metrics).
• Provide insights to improve future communication strategies.
• Coordinate with OCM/Training to establish and govern standards for program training, job aids, and support, keeping keep adoption messaging concise and communications‑led.

• 5–8+ years in internal communications, or corporate messaging roles with proven success developing and driving communication strategies; managing internal/external communications; crisis communication; and content creation (e.g., newsletters, executive briefings, social posts).
• Exceptional writing and editing; storytelling and brand messaging; project management and organization; ability to work cross‑functionally with leadership and teams; comfort presenting to executives.
• D…