AI Agent Implementation Associate; Remote​/Hybrid

About the Role

Are you curious about the future of AI and eager to get hands‑on experience training and implementing AI systems? We’re looking for a motivated graduate or early‑career professional to join our AI Agent training team.

You will work remotely within the UK and/or from our office in London at times.

• Deploy pre-templated AI Agents into customer workflows, learning UX and AI best practices from our team.
• Collaborate with customer success, product, and conversation design teams to understand customer needs.
• Help construct and organise datasets, conversation flows, and knowledge services alongside customers.
• Support the setup and configuration of language and knowledge services.
• Learn to validate AI implementations against our SAFER benchmark standards.
• Monitor AI Agent performance through automated testing, conversation analysis, and AI evaluations.
• Identify improvement opportunities based on real user conversations, customer feedback, and performance metrics.
• Contribute insights from live projects to help optimise our AI Agent templates.

• Analytical thinking:
  You enjoy working with data, spotting patterns, and organising information in structured ways.
• Foundational LLM knowledge:
  Familiarity with how large language models work (coursework, side projects, or self-study counts!)
• Curiosity about prompt engineering:
  Some exposure to crafting prompts or experimenting with AI tools like ChatGPT, Claude, or similar.
• Basic understanding of conversation design or UX principles (or eagerness to learn).
• Problem‑solving attitude:
  You’re excited to tackle new AI challenges and learn from setbacks.
• 1-3 years of experience OR recent graduate with relevant coursework/projects in AI, data science, computer science, linguistics, or related fields.

• Experience with RAG (Retrieval-Augmented Generation) systems.
• Exposure to conversation design or chatbot development.
• Python or other programming basics.
• Previous internship or project work involving LLMs.

• Direct mentorship from experienced AI practitioners.
• Hands‑on experience with cutting‑edge LLM technology.
• Opportunity to shape how AI systems interact with real users.
• Career growth path in the rapidly expanding field of AI training.

• 24 days paid holiday per year plus local bank holidays.
• Paid time off for volunteering or charity work (up to 3 days).
• Per year wellness budget.
• Private healthcare insurance (UK-based only).
• Pension Scheme with NEST (UK-based only).
• Company share options.

Friendly Team, Interesting Work!

• Work with a startup team to define a whole new era - the way we work is going to be heavily impacted by these technologies. We are building the tools for how work will be done in the future.
• Work with a team that values you and your time - we’re an experienced team working to grow a sustainable business.
• Work remotely - work from home and/or our offices in London.