Technical Manager

Take your career to the next level with a highly successful, dynamic technology solutions provider. Work closely with Sales, Marketing, and Account Management teams, combining technical expertise with exceptional client service in a collaborative, hybrid working environment. Enjoy unique career development opportunities, annual bonuses, and a supportive, service-driven culture.

Location: Christchurch, Dorset (Hybrid – office-based during probation, then working from home on Fridays)

Salary: Circa £50,000 DOE, plus annual performance and company-based bonus

Job Type: Permanent, Full-time

Hours: 37.5 hours/week, Monday to Friday, 9:00am – 5:30pm

A highly successful, dynamic technology solutions provider specialising in secure data transfer, managed file transfer (MFT), and workflow automation. Their clients include leading brands across finance, media, retail, engineering, and technology.

The company is recognised for technical excellence, innovation, and a collaborative, service-driven culture. Ethical, charitable, and community-focused values are embedded in everything they do.

We are seeking an experienced Technical Consultant who combines hands‑on technical expertise with exceptional client service skills. You will support clients throughout the full lifecycle – from pre‑sales and solution design to implementation, managed services, and ongoing support – working closely with Sales, Marketing, and Account Management teams.

This is a highly collaborative, client‑facing role in a service‑driven environment, ideal for candidates who enjoy technical problem‑solving and building strong, trusted client relationships.

• Work with Sales and Account Management to scope and deliver tailored technical solutions
• Deliver software demonstrations to prospects and clients
• Install, configure, and upgrade client software
• Provide managed services, ensuring SLAs are met
• Deliver first and second line technical support, offering clear guidance to clients
• Maintain demo systems, licences, and internal IT assets
• Produce technical documentation, internal guides, and customer‑facing content
• Capture knowledge from support tickets to improve internal processes
• Continuously develop skills in Microsoft, Linux, networking, and MFT technologies

• Experience with Microsoft Servers and Microsoft 365
• Strong knowledge of network infrastructure, NAT, and firewalls
• Experience delivering technical projects or managed service implementations
• Excellent communication skills, able to explain technical concepts to non‑technical audiences
• Organised, methodical, and able to manage multiple priorities
• Strong customer service mindset and proactive problem‑solving approach
• Experience with MFT software (Go Anywhere, Globalscape EFT, MOVEit)
• Knowledge of FTP, SFTP, HTTPS, AS2 protocols
• Hybrid working (office‑based during probation, then WFH Fridays)
• Circa £50,000 DOE plus annual performance and company bonus
• 25–30 days holiday, depending on length of service
• Enhanced pension, maternity/paternity, and sick pay
• Funded training and certification opportunities, including CFTP
• Cycle‑to‑work scheme and parking permits
• Quarterly team events in a supportive, collaborative culture