Technical Account Manager Architect - APJ Remote
Singapore, Singapore
Listed on 2026-01-22
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IT/Tech
Cloud Computing, Technical Support, IT Consultant
Technical Account Manager Architect - APJ About Click House
Recognized on the 2025 Forbes Cloud 100 list, Click House is one of the most innovative and fast-growing private cloud companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, Click House leads the market in real-time analytics, data warehousing, observability, and AI workloads. Click House’s incredible momentum was confirmed in its recent $400M Series D financing round.
We’re on a mission to transform how companies use data. Come be a part of our journey!
NOTE: This person can be remote in Australia or Singapore, but must be open to regional travel as required for onsite customer visits.
The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, planned to be reporting into our regional Support Engineering Managers. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight.
TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases).
A TAM Architect will be successful in the role if they provide the following aptitude and approach:
- Highly technical with a focus on providing useful solutions to our users, customers, and prospects
- Great communicator with team members and customers
- Consulting, support, and project management skills and background
- 50% of the work will be case-initiated consultative support of strategic users/customers/prospects
- 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)
- Some onsite regional travel will be required, estimated currently at up to 35% of the time
- Work with strategic and enterprise Click House users, customers, and prospects as identified by Click House Sales to work on onboarding, production launches, and POCs
- Provide architectural, technical, and migration guidance and assistance
- Lead projects, escalations, and meetings to enable ongoing user/customer success
- Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
- Partner closely with Click House Product Management, Engineering, and Sales to help develop the roadmap and account plans
- Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
- Assist with hiring and mentoring new team members
- Develop and assist with Docs, Knowledge Base articles, Click House Learning, Reference Architecture, and QA needs
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
- 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
- Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
- Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
- Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).
- Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
- Self-driven, curious, and eager to continuously learn and grow
For roles based in the
United States
, t he typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City…
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