Delivery Manager

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun.

We see no borders, move at a fast pace, and are never afraid to break the mold.

The Delivery Manager is responsible for day-to-day execution of client engagements (talent, projects, managed services) within the organization, ensuring on-time, high-quality delivery and strong financial performance for an assigned set of clients and engagements. This role translates strategic direction from Delivery Directors into concrete delivery plans and actions, owning project-level execution, client reporting, and margin protection. The ideal candidate will have hands-on experience managing technology and professional services engagements, driving predictable delivery outcomes, managing project-level financials, and embedding AI-enabled and standardized ways of working into daily execution.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

• Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention.
• Own end-to-end delivery execution for assigned projects and managed services, from kickoff through closure or transition to steady state, ensuring scope, schedule, and quality commitments are met.
• Build and maintain detailed delivery plans, milestones, and work breakdown structures, proactively managing risks, issues, and dependencies across distributed teams.
• Enforce standardized delivery methodologies, SLAs, and best practices defined by the Delivery Director and Practices, ensuring consistent execution across all engagements.
• Run recurring delivery ceremonies (stand-ups, sprint reviews, status calls, service reviews) and drive clear action ownership and follow-through.
• Monitor delivery KPIs (defects, rework, SLA adherence, CSAT, incident trends) and implement corrective actions and continuous improvement initiatives.

• Serve as the primary day-to-day delivery contact for client stakeholders for assigned engagements, fostering trusted relationships through clear, proactive communication.
• Prepare and lead regular client status and service review meetings, providing concise views of progress, risks, issues, financials, and improvement actions.
• Manage expectations and escalations in partnership with Delivery Directors and Account/Sales counterparts, ensuring transparent handling of challenges and trade-offs.
• Capture client feedback and translate it into concrete delivery improvements and opportunities for expanded value.

• Manage engagement-level financials within portfolio guardrails, including revenue realization, margin performance, and accurate forecasting for assigned projects and services.
• Track effort, burn, and utilization against plan; proactively adjust staffing, scope, and delivery approach to protect margins while maintaining quality.
• Ensure proper scope control and change management, identifying out-of-scope work and partnering with Sales and Delivery Directors to structure change orders.
• Support accurate and timely billing by validating deliverable sign-offs, timesheets, and milestone completions.

• Apply AI-enabled tools and automation (e.g., for planning, estimation, testing, monitoring, reporting) in daily execution, following standards and guardrails set by Delivery Directors and AI/Operations teams.
• Use data and analytics to inform delivery decisions, including forecasting, capacity planning, and early risk identification.
• Champion adoption of standardized playbooks, templates, and tooling to reduce variability, improve productivity, and enhance client outcomes.
• Provide feedback on AI-enabled and standardized processes to help refine and improve delivery practices over time.

• Coordinate and lead cross-functional teams (talent placement, consultants, engineers, SMEs) across multiple time zones to deliver against commitments.
• Provide day-to-day direction, prioritization, and coaching to team members, creating clarity on goals, roles, and expectations.
• Foster a culture of accountability, collaboration, and continuous improvement through retrospectives and data-driven learning.

• Partner with Sales, Presales, and Delivery Directors to provide delivery inputs to proposals, SOWs, and account plans, ensuring commitments are realistic and executable.
• Contribute to solution design with practical delivery approaches, plans, estimates, and risk assessments for new and expanding engagements.
• Participate in select client…