Support Specialist

Position: Support Specialist

Position Type: Full-Time, Remote

Flalingo is an innovative language learning platform that develops AI-powered language learning solutions. By offering one-on-one online lessons with real teachers, we make language learning personal, accessible, and highly effective.

We are looking for a Support Specialist who will strengthen our student experience, ensure smooth communication, and provide timely and solution-oriented assistance to our global community of learners.

As a Support Specialist at Flalingo, you will play a key role in supporting our students throughout their learning journey—resolving questions, addressing technical issues, guiding users through our platform, and ensuring every learner feels valued and supported. You will work closely with our operations and product teams to enhance processes, contribute to continuous improvement, and help maintain the high-quality experience Flalingo is known for.

If you want to be part of a global EdTech (Education Technology) company and make a meaningful impact on thousands of learners worldwide, apply now!

• Deliver timely, professional, and solution-oriented responses to customer inquiries via email, phone, or live chat.
• Assist users with account-related questions, billing issues, platform navigation, and technical troubleshooting.
• Provide clear guidance to learners as they navigate the Flalingo platform, ensuring a smooth and positive experience.
• Collaborate closely with the support, operations, and product teams to maintain consistent and high-quality service.
• Work scheduled shifts to maintain full support coverage during active user hours.
• Contribute to the improvement of support processes by sharing insights and suggesting enhancements that elevate overall user satisfaction.

• Strong communication skills and the ability to interact with users clearly, empathetically, and professionally.
• Minimum 2 years of experience in customer support or a similar role.
• Ability to work both independently and collaboratively within a remote team structure.
• Open to working in shifts, including evenings and weekends.
• Proficiency with online tools, CRMs, and communication platforms.
• A genuine desire to help others and a passion for creating great user experiences—interest in language learning is a strong plus.
• English communication skills are an advantage but not a strict requirement.

• Be part of a global EdTech startup with the opportunity to make a real impact.
• Directly help thousands of learners around the world through your work.
• Freedom to experiment: try new ideas, learn quickly, and take initiative.
• Competitive salary with an excellent performance-based bonus.
• Flexible remote work options.
• Mentorship, regular feedback, and professional development opportunities.
• Dynamic and impact-focused work culture that values creativity and results.
• Special perks, including gift kits for special occasions and birthday leave.
• Learning budget for courses and other opportunities to grow your skills.