Associate Director of IT

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

$80,000 - $85,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level: S5

FLSA Status:
Exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type: Full‑time

The Associate Director is responsible for overseeing the daily activities of the Information Technology (IT) staff. The college’s IT staff reports to this person. In addition to maintaining a timely workflow of projects and tasks, the associate director works closely with Information Technology Services (ITS) and the college community to execute the IT strategy and meet the goals of the college in its use and adoption of information technology.

The role includes the collection and analysis of data to inform process improvement projects and compliance with regulations and internal policies.

The role oversees the effective deployment and inventory of hardware and software systems, managing user setups and ensuring the availability of reliable and advanced technical support. This role performs administrative duties including managing data security access. This role is responsible for providing end user support to users working on a variety of computing platforms including Windows and Mac based systems. This role provides maintenance and support on both the windows and the MAC platforms.

The supervisory aspect of this role is critical in upholding the efficiency and effectiveness of the support services and cultivating a collaborative and proficient team atmosphere.

• Bachelor’s degree in engineering or equivalent technical and troubleshooting experience.

• Experience working collaboratively with diverse staff/constituents.
• Excellent customer service skills; ability to build strong customer relationships.
• Ability to coordinate projects/activities to completion (including planning, reporting, budgeting, delivery, cost tracking), problem solve and quickly adjust plans according to customers’ needs.
• Strong oral/written communication and facilitation skills in large and small group settings.
• Experience with personnel management (scheduling, training, hiring/termination, feedback cycles, conflict mitigation) preferred.
• Knowledgeable in cross‑platform environments:
  Windows, MacOS, iOS, Android, practical knowledge of educational/administrative software applications.
• Experience with various technologies, hardware/applications (e.g., wireless laptops, tablets, student response systems, adaptive technologies, etc.).
• Advanced experience with hardware and software platforms and systems including databases, networking equipment/concepts and other enterprise applications management.
• Knowledge of cloud and virtualization concepts, best practices, troubleshooting techniques.
• Knowledge of VMware vCenter Server administration preferred.
• General knowledge of class/conference room, A/V troubleshooting and support, systems integration, scripting with Power Shell.

• Manage the daily work of assigned staff including full‑time, part‑time, temporary, and student employees.
• Ensure timely handling of incoming requests.
• Work with individual staff to review and expedite their open requests.
• Mediate…