Platform Specialist; Queens, NY

* The recruiting process for every candidate and position includes at least one video zoom or in person meeting with an Ascender. We do not use Signal Messenger.

Ascendco is seeking a Platform Specialist to be fully embedded at Mount Sinai. In this role, you’ll serve as a dedicated Ascendco representative, driving the successful implementation, adoption, and sustainment of the Ascendco platform. This role is central to our mission of enabling high-performing surgical teams and improving patient outcomes through data-driven tools and insights.

• Lead the implementation and sustainment of the Ascendco platform across Mount Sinai facilities.
• Coordinate and manage project plans, including go-live readiness, milestones, and performance reporting.
• Support data integrity through cleansing, validation, and monitoring.
• Analyze usage trends and collaborate with Mount Sinai stakeholders to drive improvements.
• Deliver user training, support frontline adoption, and reinforce best practices.
• Serve as a liaison between Mount Sinai and Ascendco, ensuring feedback, coordination, and system optimization.

• 3–5 years of experience in Sterile Processing (SPD) or Surgical Services — this background is highly valued for success in the role.
• Proven experience in project management, implementation, or technical support within surgical services.
• Strong problem-solving and decision-making skills
  , with a track record of driving results in clinical or surgical environments.
• Exceptional interpersonal and communication abilities to engage and inspire both clients and teammates.
• A detail-oriented, results-driven mindset
  , thriving in dynamic, high-pressure scenarios.
• (Optional) Bachelor’s degree in Business Administration, Information Technology, or related field.
• Standard hours: 8:00 AM – 5:00 PM (with flexibility for evenings/weekends if needed).
• Combination of onsite and remote work depending on project needs.
• Workspace provided onsite, with access to required departments, scrubs, and clinical attire in line with infection-prevention policies.
• Full-time Ascendco employee with two (2) weeks PTO annually (per Ascendco HR policies).
• PTO requests require approval from both Ascendco and Mount Sinai leadership.
• Full compliance with Ascendco workforce policies (confidentiality, conduct, timekeeping).
• Recognized as an Ascendco partner
  , not a Mount Sinai employee.