Support Consultant SAP; human

What makes your job exciting

• As a support consultant, you are the first point of contact for our customers on all SAP sales topics
• You implement corrections in your specialist area in collaboration with our basic consultants
• Your diverse area of responsibility includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking them and providing feedback to the customer using the group's own ticket system
• You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance
• Your area of activity also includes developing solutions together with our customers for business-critical processes. As part of a spot consultation, you will provide our customers with holistic support via telephone and electronic support media and recommend suitable options for improvement, including: in the field of software applications
• Through your support, you create the basis for fast and secure communication and solution finding for our customers and make a significant contribution to better customer loyalty

• A great team in which there are many opportunities to get involved and which places great value on further development and an open feedback culture
• A modern working environment with 20 days vacation. Lots of freedom - whether working hours or working from home - at one of the largest SAP partners in the world
• Individual career paths and many other benefits tailored to the needs of our employees
• We offer hybrid working. You can spend part of your time working from home and at the same time enjoy the benefits of the lively community in the office

• In addition to successfully completing vocational training or a degree, you have several years of practical experience in SAP Basic Support or as a key user in in-house projects
• You have experience supporting customers or specialist departments in SAP operations: administration, support and monitoring
• When advising customers, you value trusting and cooperative collaboration
• Good knowledge of English is a must but Knowledge of German is is a plus for advising customers from the German-speaking DACH regions
• Your strength lies in identifying problems, analyzing their causes and finding possible solutions
• Team spirit, resilience and the necessary flexibility to react quickly to new requirements are a given for you

We allow for up to two mobile office days per weeks, situationally even more. Trust-based working hours provide you with additional flexibility. Our goal is to create space – for your personality, your rhythm, and your ideas.

We offer you 20 days paid leave right after you start working with us. And if you decide to stay, additional leave is part of the deal.

Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and
-expansion with experienced colleagues, as well as dedicated promotion programs.

Those who know Istanbul’s streets are familiar with how exhausting it can be to get from A to

B. We provide a free Istanbul Card to make your commute less stressful.

Your protection and health are important for us. A company pension scheme is part of the basic package. In addition to private health insurance, we also provide supplementary dental insurance. Furthermore, we offer coaching for stress prevention and conflict management.

Solidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing. You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training.