Senior Cloud Reliability Analyst

This business delivers enterprise-grade software and cloud services that keep customers operational, secure, and future-ready.

They’re now strengthening their hosting and support capability with a senior IT support professional who enjoys solving complex problems and supporting others to do their best work.

Role Overview:

• Location:
  
  Bracknell/Hybrid (3 days in the office, 2 days working from home)
• Package:£55,000- £65,000 per annum & benefits
• Industry:Enterprise software/cloud & hosted services

What You’ll Be Doing:

• Providing high-level technical support to hosted customers, handling complex issues from diagnosis through to resolution
• Deploying, maintaining, upgrading, and troubleshooting virtual and cloud-based servers and environments
• Supporting both on-site and remote users with a calm, professional approach
• Installing, configuring, and maintaining systems, tools, and software across hosted platforms
• Working across teams and technologies to keep services running smoothly
• Logging, tracking, and managing incidents and requests through a ticketing system
• Mentoring junior team members and sharing technical knowledge
• Contributing to the improvement, documentation, and rollout of IT processes

Main Skills Needed:

• Strong experience in IT support within hosted or cloud environments
• Proven experience providing support to end customers, not internal users.
• Azure and networking experience (essential)
• Solid knowledge of Windows and macOS operating systems
• Confident troubleshooting and problem-solving ability
• Clear written and verbal communication skills
• Comfortable working as part of a collaborative IT team
• Ability to document work, incidents, and processes effectively
• Prior experience acting as the sole technical support contact is highly valued.

What’s in It for You:

• A permanent, full-time role with genuine hybrid flexibility
• A collaborative, people-focused culture with a strong emphasis on learning
• Access to training, mentoring, and continuous development support
• Clear opportunities for internal progression and career mobility
• Comprehensive health and wellness benefits
• A workplace that values inclusion, balance, and long-term success
• There will be a requirement for 1 weekend per quarter to be on-call.

Call to Action:

If you’re nodding along, let’s take the next step.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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