Customer Support & Project Coordinator; Remote

Overview

Employer Industry: Real Estate Technology

Why consider this job opportunity:

• Salary up to $35.83 hourly
• Comprehensive benefits package including medical, dental, vision, and 401k
• Opportunity for career advancement and growth within the organization
• Work remotely, providing flexibility in your work environment
• Supportive and inclusive company culture that values diversity and innovation
• Chance to contribute to improving customer satisfaction and user experiences

• Serve as a primary point of contact for customer and internal inquiries related to homeowner-facing experiences and authentication products
• Triage, prioritize, and respond to incoming questions, issues, and requests, ensuring timely resolution or appropriate escalation
• Partner with product, engineering, and support teams to investigate issues and communicate status updates
• Support Product Managers by coordinating project activities across multiple work streams
• Help improve customer support workflows and contribute ideas to enhance efficiency and satisfaction

• Fluency in English is required; professional proficiency in Spanish strongly preferred
• Experience in customer service, customer support, project coordination, or product operations within a technology or digital product environment
• Strong organizational skills with the ability to manage multiple requests and priorities simultaneously
• Comfort working with ticketing systems and project management tools (e.g., Zendesk, Jira, Confluence)
• Ability to synthesize information from multiple sources and document issues clearly

• Previous experience in a technology or digital product environment
• Proven track record of enhancing customer support workflows and processes
• Strong collaboration skills and proactive problem-solving approach
• Comfort working in ambiguous environments and adaptability to changing priorities

#Real Estate Technology  #Customer Support #Project Coordination #Remote Work #Diversity And Inclusion

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