UX Researcher

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Timely Care Timely Care is higher education’s most trusted virtual health and well-being provider, serving millions of students, educators, and staff at 400+ campuses nationwide. Founded in 2017, Timely Care pioneered the first telehealth solution built exclusively for higher education, with a mission to foster student success and improve the health and well-being of campus communities. Today, its comprehensive suite of services – including mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, basic needs assistance, faculty and staff guidance, success coaching, peer support, and self-guided wellness tools – expands the breadth of campus resources and empowers student success.

Timely Care is seeking a Staff UX Researcher to establish, scale, and operationalize research as a core product capability across the organization.

This is a senior individual contributor role reporting to the VP of Product Design, acting as a force multiplier leading high-impact research on priority initiatives while building the infrastructure, tools, and enablement needed for product managers and designers to conduct routine research independently.

This role is accountable for ensuring that research happens at the speed of product development, is visible across teams, and directly influences product decisions before build. This position is ideal for a researcher who thrives in ambiguity, enjoys building systems from the ground up, and is equally comfortable conducting rigorous research and shaping org-wide practices.

Timely Care’s primary location is Fort Worth, Texas. This is a remote position, reviewing candidates across the country.

Lead High-Impact Research

Lead generative and evaluative research for Timely Care’s highest-priority initiatives (e.g., Timely Pulse, K-12, Basic Needs).

Design and execute mixed-methods studies including interviews, usability testing, surveys, and concept validation.

Translate complex qualitative and quantitative findings into clear, actionable insights that inform roadmap and strategy decisions.

Build Research Infrastructure

Establish and maintain participant recruitment programs (e.g., Student Voice and Administrator Voice).

Create and evolve research templates, interview guides, synthesis frameworks, and documentation.

Partner with the Data team to expand and improve AI-powered internal research tools that surface insights from existing customer and member data.

Define standards for research quality, data hygiene, and ethical participant engagement.

Enable Self‑Service Research at Scale

Train product managers and designers on research methods, tier selection, and best practices.

Provide coaching, office hours, and lightweight quality reviews for team-led research.

Develop guidance on when AI-powered research is sufficient and when escalation to direct user research is required.

Synthesize and Communicate Insights

Establish regular synthesis and communication rhythms so insights are shared across Product, Product Marketing, and Customer Success.

Create concise insight briefs and lead research readouts that connect findings to business and product decisions.

Ensure research outcomes are visible, searchable, and reusable across teams.

Partner Cross‑Functionally

Collaborate closely with Product Marketing and Customer Success to ensure shared access to customers and aligned engagement.

Support leadership with evidence‑based input during roadmap planning, prioritization, and strategic discussions.

Represent the research perspective in cross‑functional forums and planning conversations.

Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals.

Required

7+ years of UX research experience, with demonstrated impact on product direction and outcomes.

Experience building or scaling a research practice, program, or operating model—especially in growing or evolving organizations.

Strong command of both generative and evaluative research…