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VP, Customer Experience & Success; SaaS/Implementations
Remote / Online - Candidates ideally in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-01-28
Springfield, Hampden County, Massachusetts, 01119, USA
Listing for:
VirtualVocations
Remote/Work from Home
position Listed on 2026-01-28
Job specializations:
-
IT/Tech
Technical Support, CRM System, SaaS Sales -
Customer Service/HelpDesk
Technical Support, CRM System
Job Description & How to Apply Below
A leading remote job platform is seeking a VP of Customer Experience to unify its post-sales organization. The role involves overseeing customer success and retention initiatives, managing software implementation projects for high-quality delivery, and leading the support organization to enhance customer satisfaction. The ideal candidate will have over 10 years in B2B SaaS leadership, a proven track record in managing customer metrics, and deep knowledge of the Net Suite ecosystem.
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