Head of Commercial Technology and Innovation; f​/m​/d

Head of Commercial Technology and Innovation (f/m/d) page is loaded## Head of Commercial Technology and Innovation (f/m/d) remote type:
Remote locations:
Bern:
Cheshire time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR101215

Join a global mission to transform customer engagement in life sciences by setting the direction and driving innovation across our commercial technology ecosystem. To support Bavarian Nordic’s continued global growth, we are looking for a
** Head of Commercial Technology & Innovation** (f/m/d) to join our Global Commercial Operations organization.

This is a senior leadership role with enterprise-wide impact, offering the opportunity to influence how we engage customers globally today and in the future.
** Boost our team
** You will join a dynamic and highly collaborative Global Commercial Operations team where commercial strategy, technology, and innovation converge. In this high‑impact leadership role, you will define and lead the global commercial technology strategy, acting as the strategic bridge across commercial, digital, medical, and compliance functions.

You will own the global vision and roadmap across customer engagement and marketing technologies, serving as the business owner of the Mar Tech ecosystem, and ensuring it is scalable, future‑ready, compliant, and fully aligned with our commercial and strategic ambitions.

Reporting to the Head of Global Commercial Operations, you will collaborate closely with global, regional, and local stakeholders, as well as key technology partners and vendors. You will also lead and further develop the global commercial technology team supporting customer engagement platforms.

This role is based either in Switzerland or in the United Kingdom (eligibility to work in the respective country is required) and offers a remote work setup. Occasional travel is expected.
** Your impact
** In this critical leadership role, you will have end to end business ownership of Bavarian Nordic’s commercial and customer engagement technology landscape, from strategy and innovation through governance, enablement, and value realization.

You will define and continuously evolve the enterprise commercial technology strategy and roadmap, covering CRM, customer engagement platforms, marketing automation, customer data platforms, consent and preference management, web and content platforms, tagging and analytics, social listening, and AdTech.

An important part of your mandate will be to drive digital innovation and emerging technology adoption. You will identify, pilot, and scale emerging digital capabilities, ensuring innovation delivers clear business value while meeting compliance and governance standards.

You will ensure that our technology ecosystem enables seamless, compliant, and insight-driven omnichannel engagement across email, web, mobile, social, paid media, and field channels, powering personalized, data‑driven customer journeys  will also design and continuously improve the operating model for commercial technology, including governance structures, SOPs, ways of working, and global delivery models, ensuring clarity, efficiency, and audit readiness across regions.
** Your key responsibilities include
*** Define and continuously evolve the global commercial technology strategy and enterprise roadmap, including innovation initiatives from ideation to scale
* Own business-side governance, integration readiness, lifecycle management, and vendor oversight for customer engagement and Mar Tech platforms
* Enable compliant and scalable omnichannel customer engagement in close collaboration with cross-functional partners to support business needs, platform performance, and regulatory alignment
* Act as the strategic connector across the organization, identifying capability gaps and driving platform adoption and value realization
* Build and lead high‑performing teams and enablement frameworks, including KPIs, SOPs, training, onboarding, user support, and performance tracking

To succeed in this role, you combine strategic vision with strong execution capability. You are a natural connector who simplifies complexity, builds alignment across global…