Helpdesk Support Executive, Level 1
Singapore, Singapore
Listed on 2026-01-29
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IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Why you will love this opportunity
As a Level 1 Helpdesk Support Executive, your responsibilities will include monitoring and providing operational support for the Library Management System and the Healthcare Costing System located in Singapore. You will be ensuring system stability, prompt resolution of issues, and consistent delivery of services to users.
Duties- Responsible for technical software support to end users
- Troubleshooting of Spydus Library Management Software and Healthcare Costing System
- Manage, track and elevate support cases logged online or via phone
- Diagnose and solve software faults
- Monitor and maintain computer systems and networks
- Maintain the SLA of customers
- A diploma in computer science, IT, or other relevant fields
- Proficiency in fundamental troubleshooting of both hardware and software issues
- Familiarity with Windows operating systems, applications, and fundamental networking concepts
- Familiarity with ticketing systems
- Familiarity with remote assistance software
- At least 2 years of IT industry experience and technical support / helpdesk experience
- Proficient in handling multiple cases concurrently
- Proven experience in handling challenging customer interactions
- Understanding or experience in Library operations will be an advantage
- Ability to work as part of a team and independently
We know that when our people are happy, they will work better and have greater work satisfaction. Here’s what you can expect:
We provide an inclusive, safe, and welcoming environment to all Civicans. We encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
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