IT End-User/Desktop Support Trainee; WSP
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-01-29
Singapore
Listing for:
FUJITSU ASIA PTE LTD
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-01-29
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Summary
The IT End-User / Desktop Support Specialist provides technical assistance, troubleshooting, and support to employees for hardware, software, network, and system issues. This role ensures smooth day-to-day operations of end-user devices and contributes to maintaining a secure, efficient, and user-friendly IT environment.
Key Responsibilities- Provide technical support for desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve hardware, software, and connectivity issues in person (walk-in counter) and remotely (MS Teams).
- Assist with user onboarding and offboarding (account and access testing, equipment provisioning and setup).
- Support MS Windows, macOS, Microsoft 365, and common business applications.
- Install, configure, and maintain desktops, laptops, mobile devices (iPhone and iPad).
- Perform OS updates, software installations, patches, and system upgrades.
- Maintain accurate inventory of IT assets and accessories.
- Attend, track, and close tickets through the ITSM tool (Service Now).
- Escalate unresolved issues to higher-level support teams or vendors when necessary.
- Follow SLAs to ensure timely and effective delivery of support.
- Enforce endpoint security standards (antivirus, encryption, MFA, data protection).
- Support compliance with company policies, audits, and cybersecurity best practices.
- Participate in IT infrastructure upgrades, rollouts, and improvement initiatives.
- Document processes, troubleshooting procedures, FAQs, and knowledge base articles.
- Provide user training and guidance on tools, systems, and best practices.
- Certificate, diploma or degree in Information Technology, Computer Science, or related fields.
- 1–3 years of experience in desktop support or technical support roles.
- Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Active Directory.
- Hands‑on experience with laptops, desktops, and mobile device management (MDM).
- Familiarity with basic networking (TCP/IP, DNS, Wi‑Fi troubleshooting).
- Certifications such as CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft Certified:
Modern Desktop Administrator Associate, etc. - Experience with ITSM tools (Service Now, JIRA, Fresh service, etc.).Experience in supporting hybrid/remote work environments.
- Strong communication and customer service skills.
- Analytical mindset with solid problem‑solving abilities.
- Ability to multitask and manage priorities under pressure.
- Collaborative team player with a proactive attitude.
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