Senior AI Specialist
Singapore
Listed on 2026-01-29
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IT/Tech
AI Engineer, Data Analyst
What you can expect
As a Senior AI Specialist, you are the field‑facing expert on Zoom’s AI platform—especially AI Companion and Custom AI Companion. This role partners with sales and solution teams to identify high‑impact AI use cases and design outcome‑focused, production‑ready workflows. You also lead customer workshops, proofs of value, and executive briefings that move opportunities from interest to execution. Additionally, you communicate Zoom’s AI strategy and agentic framework, create field‑ready assets centered on business outcomes, and provide structured feedback to Product and Engineering.
Whatwe’re looking for
- 4+ years in technical pre‑sales, solutions engineering, or AI consulting with enterprise customers.
- Demonstrate effective grasp of GenAI (LLMs, RAG, agentic AI) and how to embed AI in business workflows.
- Have advanced prompt engineering skills and knowledge. Understanding how different frontier models behave including Gemini, OpenAI, Anthropic, NVidia, Meta.
- Show market and commercial awareness of AI Knowledge Management systems (i.e. Glean, Amazon Q, Microsoft, Coveo).
- Present and facilitate effectively, simplifying complex technical concepts for senior business and IT audiences.
- Be able to collaborate with sales, marketing, and product; comfortable leading through influence.
- Show hands‑on prototyping (Python, Cursor, etc), experience with Salesforce/Service Now/Jira, familiarity with cloud AI services (a bonus).
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.
Our CommitmentAt Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.
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