ServiceNow Architect

Service Now Architect
Salary: £90,000 - £100,000 + Bens, Perks, Healthcare options, Pension

Location:

Manchester (UK wide 2-3days onsite)

About the Role

We're seeking an experienced Service Now Architect who is passionate about designing scalable, high-quality solutions that improve business processes and user experience. This role combines strategic solution design with hands-on delivery, working closely with technology teams, automation specialists, and client stakeholders.

You'll play a key role in transforming customer platforms while helping shape the future technical direction of Service Now implementations.

Hybrid working model:

This role offers a flexible blend of office, client site, and home working (not fully remote).

Your Role

As a senior member of the Service Now team, you'll be responsible for shaping architecture standards and ensuring delivery excellence. You will:

Work closely with stakeholders to gather business requirements and translate them into technical designs
Lead the architecture and solution design of Service Now implementations, including custom applications and integrations
Oversee configuration and customisation across Service Now modules such as ITSM, ITOM, HRSD and others
Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption
Provide technical leadership and mentorship to Service Now developers
Stay up to date with Service Now releases and platform enhancements to drive continuous improvement

Your Skills and Experience

You'll bring:

Strong experience in Service Now development and solution architecture
Proven track record designing and delivering Service Now solutions across multiple modules
Proficiency in JavaScript, HTML and CSS
Service Now CAD and CIS certifications (preferred), or equivalent hands-on experience
Excellent communication skills with the ability to engage both technical and non-technical stakeholders

Security Clearance Requirements

This role requires Security Check (SC) clearance. Applicants must have lived continuously in the UK for the past five years and meet additional clearance requirements. Some roles may require sole UK nationality. Eligibility will be assessed throughout the recruitment process.

What's in It for You?

You'll join a forward-thinking organisation focused on innovation, wellbeing, and career progression.

Support for mental health and wellbeing
Opportunities to work on high-impact digital transformation projects
Exposure to diverse industries and technologies
Strong focus on professional development and certification pathways

You'll help deliver technology solutions that create lasting value