Senior Enterprise Architect - ServiceNow - Remote

Position: Senior Enterprise Architect - ServiceNow - Remote US available
TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centres or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact.

Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Wh o we  are    

The Enterprise Architecture team at TJX drives technology  strategy , innovation, and governance  across multiple technical domains  to ensure all technology decisions align with business goals and enterprise standards.

We are seeking a   Senior  Enterprise  Architect  with d eep Service Now experience   to lead the design, architecture, and governance of our enterprise Service Now platform. You will define the strategic direction of the platform, ensure scalable and secure implementations, and partner with business and IT stakeholders to maximize the value of Service Now aligning with the overall TJX IT strategy and vision.

What  you'll  need   

As a  Senior  Architect within the Enterprise Architecture team, you will provide strategic leadership and technical  expertise  across the enterprise architecture landscape while serving as the primary authority for Service Now platform architecture. This role combines deep knowledge of enterprise architecture principles with hands-on experience in designing and governing Service Now solutions that align with business  objectives  and enterprise standards.

Our team is looking for people with deep technical  expertise , architectural leadership, and a passion for building solutions that enable business agility. We want creative people that  bring in thought leadership and  interpersonal skills to  demonstrate  leadership by example, not authority, and who can foster an inclusive environment where everyone feels heard  

What you will do
Serve as the primary architect for the Service Now platform, while ensuring its integration and strategic positioning within the broader enterprise ecosystem  

Lead the architecture and design of solutions across Service Now modules (ITOM, ITBM/PPM, HRSD, CSM,  ITAM, GRC ,  Sec Ops, Integration Services, Intelligence & AI,  ITSM  / Dev Ops  etc.)  

Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains  

Develop an understanding of TJX 's  global business strategies and contribute to development of  an application  rationalization  & modernization  roadmap.  

Develop reusable frameworks, reference architectures, and design templates  

Supports the publication and communication of strategic technology standards, frameworks,  principles  and roadmaps to be used throughout the IT organization to guide technology decisions and leverage opportunities through efficient design  

Define and evolve the enterprise Service Now platform 's  architecture and roadmap aligned with business needs  

Promote Dev Ops, CI/CD, and cloud-native practices across Service Now and  other  enterprise  solutions  

Lead high-level design, integration patterns, and performance/scalability best practices  

Ensure adherence to platform best practices, security, data model integrity, and upgradeability

Define and enforce architectural governance processes and design review boards  

Stay abreast of new Service Now product offerings, trends, and emerging technologies
Successful  candidate will have
8+  years of overall  IT experience, including 5+ years in enterprise architecture or solution architecture, with a proven  track record  of designing and implementing large-scale, enterprise-level systems across multiple domains.  

5+ years of Service Now platform architecture and solution design experience, including complex, multi-module implementations.  

Strong understanding of enterprise architecture principles, frameworks (e.g., TOGAF, Zachman), security, and data governance.  

Strong understanding of cloud computing concepts and foundational cloud skills, including IaaS, PaaS, SaaS, and hybrid  architectures ; experience with  Dev Sec Ops   practices, CI/CD pipelines  

Ability to bridge business and technology, translating strategic  objectives  into actionable architecture roadmaps  

Expertise  in Service Now core components:
Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps.  

Strong understanding of ITSM, ITOM, CSM, GRC, or other key Service Now modules  

Service Now Certified Technical Architect (CTA), Service Now Certified System Administrator, Certified Implementation Specialist (CIS) certification

Experience with integration design patterns and technologies ( Event Driven,  REST, SOAP, JDBC, APIs) across heterogeneous systems.  

Strong leadership, communication, and…