Technology Desktop Support Apprenticeship Programme

You will join as part of the Investment
20/20 programme.

Title :
Tech Hub Support Apprentice

Department: Technology

Location: Kingswood, Surrey

Job Type: 2-year Fixed Term Contract

Salary: £24,750 with a £500 sign-on bonus

At Fidelity International, we see our apprentices as a vital part of our business. We’ll give you the support and training you need to succeed, whilst gaining a qualification. In return, you’ll help us deliver world class services and become highly knowledgeable about our business.

We offer investment solutions and services and retirement expertise to more than 2.4 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

We know that having a diverse range of employees and an inclusive environment where people can be themselves leads to better business and Fidelity is about creating a culture where people’s differences are welcomed, encouraged and celebrated.

What you’ll be doing:

We don’t expect you to come straight in and know everything about what we do. Whatever you’ve studied, we’ll help make sure you get the most out of your time with us.

The Tech Hub is a passionate team providing day to day technology support, consultation and training services to internal employees. The individual teams respond to faults (from minor individual issues to high severity incidents) raised by employees via the Tech Hub Service Desk, undertake all new installations and moves of IT equipment and resource a wide range of tasks as part of infrastructure projects.

The team also provide an important interface into the user base and other Technology teams, providing support services around the following technologies – building and supporting laptops, desktops, mobile and desk phones, VPN and Citrix to support remote working, basic network and patching in buildings, O365 services and many other applications in use by the business.

Support is provided face to face via open technology “hubs” where the Tech Hub team welcome users to drop in and seek assistance, via desk visits or over the phone.

This role is part of a support team that provides support to Fidelity employees. You will have the responsibility of learning the Tech Hub policies and operating procedures as they assist the Tech Hub engineers in daily activities. The role involves exposure to a wide range of technologies, learning how these interact together and the processes for their delivery. Although the role is a technical role, it will also include a communication aspect related to end-user communication and engagement.

This is a customer facing role that provides technical support and training to employees.

What we look for:

We’re looking for people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development. During your apprenticeship, you will gain important insights and skills which will prepare you well for your future career, as well as learning from some of the best in the industry.

• Working knowledge of Microsoft O365 services – Outlook, Office (e.g., Word, PowerPoint, Excel) etc.
• Keen interest in learning new technologies
• Knows how to use a PC/Mac and mobile applications and would like to learn more
• Strong customer-service focus, with a positive, ‘’can do’’ attitude
• Organised with good attention to detail
• An inquiring mind to aid you with troubleshooting issues
• Good communicator and not afraid to ask for help
• Flexible team player, comfortable in a multi-national environment

We…