Process Analyst

Overview

Forge is a global solutions provider. We are a proud, certified 8a, woman-owned, service-disabled, veteran-owned small business (8a, WOSB, SDVOSB) ignited to redefine the traditional Gov Con mold, deliver innovations, and elevate collective impact. We are known as international problem fixers who only pursue work where we can truly make a difference. We are deeply integrated members of trusted client communities, energized and honored to be partners in questioning and solving human challenges across the world.

Forge strikes a precise balance between empowering autonomy and emphasizing the necessity of being part of a connected network of people and initiatives. It is led to a new echelon of collective excellence—one that continues to lead to monumental growth—and built a dream team of top-tier, collaborative, get-it-done experts.

Our culture is everything. People come first. Our culture is built around a diverse group of employees empowered to think in different directions, a leadership team who trusts employees to lean in to unique greatness, and an operations team that deploys programs to support employee well-being and growth - both personally and professionally. We treat Forge like a co-op in which the input of staff drives corporate action.

With a 93% retention rate, it's evident that once we hire great people, we keep them. We're rated #2 Best Medium Business in all of Virginia, and we are a multi-year, multi-award winner of the Fortune Magazine Best Workplaces in Consulting & Professional Services, Best Medium Workplaces, and Best Workplaces for Parents. Based on employee feedback and independent analysis, we have been certified as a Great Place to Work five years in a row.

In addition to recognition for top workplace culture, our growth ranked us on the 2024 and 2025 Inc. Magazine 5000 List of the Fastest-Growing Companies in America, and the Women Presidents Organization (WPO) and J.P. Morgan Chase named us one of 50 Fastest Growing Women-Owned/Led Companies nationally. But most importantly, we're proud to be a company that puts people first.

The future of Forge is exciting and evolving - as capability and community remain the battle rhythm sustaining transformative success. We're searching for those who want to work hard, play hard, give back, and enjoy life. If this resonates with you, then come make a difference at Forge.

Process Analyst

We are seeking a Junior to Mid-level Systems Analyst to provide routine internal technical support and serve as a primary liaison for internal users. This role will focus on day-to-day system administration, coordination, documentation, and platform ownership across several business-critical tools. The ideal candidate is organized, service-oriented, and comfortable managing multiple systems while escalating complex technical issues as needed.

• Internal Technical Support & Coordination
• Provide routine technical assistance to internal staff (software license, MS SharePoint, access issues).
• Act as the primary point of contact (POC) for our external IT helpdesk provider, including issue triage, follow-up, and resolution tracking.
• Coordinate computer lifecycle management with our external IT provider.
• Maintain accurate documentation of systems, processes, and recurring issues. Systems & Platform Management
• Manage software licenses, including tracking usage, renewals, and compliance.
• Support MS SharePoint site cleanup, organization, permissions management, and ongoing maintenance.
• Serve as the internal POC for technology platforms. Help with set-up of automation tools and task management tools to simplify workflows.
• Act as POC for CMMC-related systems and CUI management.
• Assist with basic system configuration, user access management, and workflow improvements.
• Ensure systems and processes align with internal policies and security requirements.
• Support CMMC-related administrative and coordination efforts (documentation, access control, audits support).
• Process Improvement & AI-Enabled Workflow Optimization
• Continuously evaluate existing internal processes, systems, and workflows to identify inefficiencies,…