Power Platform Manager

Location: Montreal

At Manulife, we continue to expand its use of Microsoft Power Platform and being integrated with our AI Strategy, the need to for dedicated expertise to lead a strong technical Power Platform team. This role is pivotal in ensuring platform stability, compliance, and operational excellence while supporting business initiatives and scaling adoption across the enterprise.

The  Power Platform Manager  will lead the Power Platform engineering team, overseeing the Power Platform performance, Agent performance, incident response, governance, and continuous improvement across Power Apps, Power Automate, Power BI, and Copilot Studio.

The Manager will collaborate with build engineers, analysts, architects, and business stakeholders to ensure seamless service delivery and alignment with strategic goals. This role reports directly to the AVP of Global End User Support, Collaboration Solutions

Work arrangement:
Hybrid - 3 days in office, 2 days from home;
Remote working option is not available.

Position Responsibilities:

Operational Leadership:
Lead the Power Platform Run team responsible for handling service requests, incidents, and operational tasks

Ensure platform health, availability, and performance through proactive monitoring and observability strategies

Oversee documentation and process readiness before transitioning builds to operations

Governance & Compliance
Implement and maintain governance frameworks, including managed security, managed operations, and audit readiness

Ensure compliance with internal risk management standards and external regulatory requirements

Team & Stakeholder Engagement
Collaborate with build engineers, technical analysts, and architects to align operational goals with platform capabilities

Engage with business units to support solution delivery and promote platform adoption

Provide mentorship and guidance to team members, fostering a culture of accountability and continuous improvement.

Platform Expertise
Act as a subject matter expert (SME) on Power Platform technologies, including Power Apps, Power Automate, Power BI, and Copilot Studio

Stay current with Microsoft best practices and integrate new features and capabilities into operational workflows

Required Qualifications  Technical Skills    Deep expertise in Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio).

Experience with Azure services, Microsoft 365, and enterprise-grade security and compliance tools

Familiarity with observability tools, ALM pipelines, and platform configuration management

Leadership & Communication    Proven experience managing technical teams in a fast-paced, enterprise environment.

Strong organizational and problem-solving skills with the ability to manage competing priorities.

Excellent verbal and written communication skills for cross-functional collaboration.

Compliance & Governance    Knowledge of audit processes, risk management, and governance frameworks.

Experience in implementing security architecture assessments and responding to audit requests

Preferred

Qualification:

Prior experience in a similar role within a Center of Excellence or enterprise IT organization.

Familiarity with RACI models and role clarity frameworks for platform adoption

When you join our team:
We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit           .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on…