VP, Loyalty Technology Leader

Job

Description:

Role Summary / Purpose The Vice President, Loyalty Technology Leader will provide technical leadership and strategic vision for Synchrony’s loyalty systems and capabilities, with a strong focus on innovating for the future of loyalty. This role requires deep expertise in current loyalty platforms and technologies, combined with a thorough understanding of overarching business processes to ensure loyalty initiatives support broad enterprise goals.

The leader will define and execute a transformative loyalty roadmap aligned with Synchrony’s long-term business objectives. This role manages a high-performing, diverse team consisting of individuals across various leadership and development stages, fostering a culture that motivates, develops, and retains talent through change and innovation. The leader will collaborate closely with the Loyalty Center of Excellence (LCOE) to co-create and execute this vision, ensuring the team is engaged and empowered throughout the journey.

Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities Demonstrate deep understanding of overarching business processes to ensure loyalty program technologies and operations are aligned with broader enterprise strategies and objectives.

Lead, develop, and inspire a high-performing team with diverse skill levels, including varied leadership and technical expertise, fostering professional growth and a culture of continuous improvement.

Partner effectively with the Loyalty Center of Excellence (LCOE) to co-create strategy, align priorities, and drive accountability while maintaining strong team morale and engagement.

Continue to enhance and evolve loyalty capabilities and features via the Synchrony Rewards System (SRS), ensuring the platform remains competitive and adaptable to future needs.

Deliver critical files, APIs, and integrations to support end-to-end connectivity of loyalty solutions across Synchrony clients, internal platforms, and third-party loyalty systems.

Provide visionary leadership and develop strategies to advance the loyalty product roadmap in alignment with organizational goals.

Drive measurable business outcomes through innovative loyalty technology solutions that enhance customer engagement and revenue growth.

Build and maintain strong cross-functional relationships with the LCOE, Growth Product Team, client marketing managers, IT leaders, architects, developers, vendors, and other stakeholders to ensure seamless delivery of loyalty services and continuity.

Lead by example, fostering a collaborative and high-performance team environment that supports Synchrony’s culture and enhances employee engagement metrics.

Demonstrate deep subject matter expertise in loyalty systems, especially Fiserv’s Premier Loyalty Platform and other leading loyalty technologies.

Apply extensive Agile experience to lead and manage complex client launches, migrations, and loyalty platform enhancements, ensuring adherence to Agile methodology and Synchrony’s Office of Agile standards.

Establish and enforce best practices for application release management, outage and change management, and operational controls.

Manage and mitigate operational risks associated with loyalty program delivery, ensuring compliance with regulatory and corporate standards.

Oversee program delivery timelines, budget adherence, quality control, and risk mitigation across internal teams and third-party vendors.

Foster peer, cross-functional, and cross-business collaboration to drive best practices and operational effectiveness.

Take financial ownership of program budgets, ensuring fiscal responsibility and resource optimization.

This role requires flexibility in travel. Candidates must be comfortable with travel and adaptable to a dynamic schedule.

Perform other duties and/or special projects as assigned.

Qualifications/Require men…