UX Designer

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NOTE:
Local candidates preferred. The work is expected to be done with a hybrid of on-site and remote work. Resource will be required to work ons-ite at least two days per week with the possibility of more as business conditions dictate. Must be available for an Onsite interview.We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Our client is looking for a UX Designer who will be part of the Fare Collection System Upgrade project, which is a large-scale, high-profile initiative supporting core business operations. The resource will be involved in designing public-facing websites and robust back-office functionalities within tight timelines in an Agile manner collaborating with the Product engineering team.

• Lead user research activities, including interviews and usability testing, to gather insights and inform design direction for an IT team.
• Design intuitive and accessible interfaces and workflows across digital platforms, ensuring consistency with design standards and project requirements.
• Develop wireframes, high-fidelity mockups, and interactive prototypes to communicate design concepts and interaction flows effectively.
• Collaborate closely with product owners, developers, and other stakeholders using Agile methodologies to iteratively refine designs and incorporate feedback.
• Ensure all deliverables comply with brand standards, accessibility guidelines, and universal design principles to provide an inclusive user experience.
• Present design concepts clearly to stakeholders and supply comprehensive documentation for smooth project handoffs and implementation/continuous improvement by development teams.
• Conduct 8-10 user interviews and 2-3 usability testing sessions per 2-week sprint to identify pain points and validate design assumptions.
• Design 20+ key interface screens and workflows for a core application module, adhering to WCAG 2.1 AA accessibility standards.
• Produce low-fidelity wireframes, high-fidelity mockups, and interactive prototypes (Mac laptop familiarity needed) for stakeholder review within 2-week iterations.
• Participate in daily stand-ups and sprint reviews with product owners and developers to incorporate feedback and refine design artifacts.
• Audit and update existing screens for brand consistency and inclusive design principles, providing rationale documentation.
• Present bi-weekly design reviews to 10+ stakeholders and hand off finalized prototypes with annotated specs for development implementation
• Knowledge transfer
• User Research Reports:
  Comprehensive summaries of findings from interviews, surveys, and usability testing sessions (delivered bi-weekly or per sprint).
• Wireframes and Mockups:
  Low- and high-fidelity designs for key interfaces and workflows (delivered iteratively within 2-week sprints).
• Interactive Prototypes:
  Clickable prototypes built in standard tools, including interaction flows and annotations (delivered at sprint end).
• Design Documentation:
  Style guides, component libraries, and handoff specs ensuring accessibility (WCAG 2.1 AA) and brand compliance (delivered per project milestone).
• Stakeholder Presentation Materials:
  Slide decks and demo sessions for design reviews (bi-weekly).
• Weekly Status Reports:
  Progress updates on tasks, risks, and next steps (submitted every 2 weeks).

• Exposure to data-driven design using analytics related to transit user behavior
• Adaptability and willingness to learn new technology & tools
• Empathy for users and user-centric thinking
• Critical thinking and creative problem solving

• Five (5) years' experience in User Experience (UX) designs of web-based applications
• Four (4) years' experience designing compliant webpages per accessibility standards WCAG 2.1 Level AA or higher
• Five (5) years' experience creating wireframes, protypes, and mockups
• Three (3) years' experience in information architecture and design
• Two (2) years' experience in user experience design in an agile development environment
• Demonstrated experience applying accessibility and inclusive design best practices
• User research and persona development experience
• Usability testing and analysis experience
• Data analysis and use of metrics experience
• Responsive and adaptive design experience
• Visual and UI design experience
• Design principles and aesthetics experience
• Demonstrated experience managing projects, including demonstration of time management and organization skills
• Experience with mobile app UI/UX for ticketing or payment systems
• UX certifications or training in accessibility standards and Agile methodologies