IT Specialist

About Us

About Us
A fully owned subsidiary of Quanta Services, Inc. (NYSE: PWR), Fiber Tel, LLC. is locally grown in Utah’s Art City and has rapidly expanded over the Northwest and Western regions.

As an advocate for economic growth in the state of Utah, Idaho, Washington, Oregon, Nevada, and California we understand the business of conveying information. With all that is happening in our state and nationwide, we are seeing different ways of life, work, and school. The increase in work from home and online school has put a strain on internet providers and their bandwidth.

Internet Providers are relying heavily on us to continue the construction and installation of fiber optics to ensure that internet service goes uninterrupted for the people of our communities.

We are a utility construction company, with a specialization in the installation of fiber optics. We offer a full turnkey experience for our clients.

For our employees, we offer rewarding benefits including medical, dental, and vision insurance, paid vacation, paid holidays, and 401k (with company match).

We are an Equal Opportunity Employer and participate in E-Verify.

Fiber Tel is hiring an IT Specialist for our Springville, UT location.

The IT Specialist will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals. She/he will help improve systems, serve as technical support and guidance.

Pay: $22-25/hr, DOE

Responsibilities:

• Provides technical support and guidance to resolve users’ computer hardware and software problems.
• Monitors, maintains, and manages all installed systems and infrastructure, ensuring high levels of availability and performance.
• Conducts regular system health checks, applying patches and updates as necessary to ensure system security and stability.
• Troubleshoots and resolves infrastructure-related issues, including network, server, storage, and cloud services.
• Plans and executes infrastructure upgrades and improvements to enhance efficiency and reduce downtime.
• Manages backup and disaster recovery plans, ensuring data integrity and availability in the event of a system failure.
• Communicates with users via phone, chat, email, and/or a support ticketing system to assess and resolve user problems in a professional and positive manner.
• Applies knowledge of computer software and hardware to assist users in resolving problems.
• Installs or assists with the installation and set-up of new hardware, software, network printers, and peripheral equipment.
• Coordinates service or replacement of defective products from vendors and manufacturers.
• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
• Drafts or revises user training manuals and procedures.
• Maintains logs of support services provided in the ticketing system or other appropriate database.
• Creates necessary compliance documentation and reporting as per corporate SOX requirements.
• Manages user accounts and resource access using Microsoft Active Directory and NTFS services.
• Work closely with Corporate and Division IT teams in supporting Fibertel IT operations and integrations.
• Supports remote sites in the western states which includes networking, security systems, conference room systems.
• Willing to travel to remote sites as needed upgrades and hands on support.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Familiar with Active Directory and NTFS file security tools and best practices.
• Able to analyze local networking issues using standard client-side utilities.
• Can work with Cisco networking equipment in connecting to the console and following instructions provided by corporate network engineers.
• Thorough understanding of technology commonly used by clients and employees.
• Ability to explain technical problems to nontechnical employees.
• Two years of experience or Associate’s degree required;
  Bachelor’s degree in…