Online Product & Implementation Lead

Sector: Travel Technology / Corporate Travel

We’re partnering with a highly regarded Travel Management & Travel Technology organisation to recruit an Online Product & Implementation Lead
.

This is a key role for an experienced travel technology professional who enjoys owning online booking platforms, leading customer implementations, and driving digital adoption
. You’ll sit at the centre of the business’s digital strategy, working closely with customers, sales, account management, and technical teams to deliver best-in-class online and mobile booking solutions.

The breadth of this role makes it a genuine career-development opportunity
, offering exposure to the full booking lifecycle and the chance to influence how customers engage with travel technology at scale.

As Online Product & Implementation Lead, you will:

• Product Lead and Agency Administrator for online/mobile booking tools such as Cytric and Atriis
• Lead and support customer implementations across multiple countries and currencies
• Provide second-line online support and manage escalations for complex system issues
• Review and roll out new online booking features to enhance customer experience
• Manage system integrations (SSO, APIs, expense platforms, Teams and other tools)
• Support Radius Travel Concur and customer-owned Cytric environments
• Drive efficiency through automation, smart workflows, and Compleat PNR processes
• Expand online content, suppliers, and services across booking platforms
• Deliver customer training
  , documentation, and ongoing product consultancy
• Work closely with internal teams on rail systems, proprietary platforms, and GDS smart flows

We’re keen to speak with candidates who bring:

• 3–5+ years’ experience using Cytric or Atriis within a TMC environment
• Strong Amadeus GDS knowledge (Galileo or Sabre also welcomed)
• Proven experience implementing customers onto online booking platforms
• Solid project management skills and delivery experience
• Understanding of PCI compliance
  , virtual cards, and payment workflows
• Good working knowledge of GDPR and protected personal data
• Confidence acting as a subject matter expert for online booking technology

Interested or open to a confidential discussion?

Please contact nico