Technical Business Analyst - Power Platform

Overview

The Technical Business Analyst will be responsible for designing, developing, and optimizing applications within the Microsoft Power Platform and Dynamics 365 Customer Engagement (CE) Apps to support Revenue Operations (Rev Ops). This role will work with stakeholders across sales, marketing, customer success, and finance to build scalable solutions that streamline business processes, improve data accuracy, and enhance automation. This position requires expertise in Power Apps, Power Automate, Dataverse, and Dynamics 365 CE modules (Sales, Customer Service and Customer Insights - Journeys).

The ideal candidate will have experience integrating Power Platform with other enterprise applications, and a passion for driving business transformation through automation and data-driven insights
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Key Skills & Capabilities We Are Looking For

Please see the below as a wish list rather than a list of must haves. While having more of the below will likely support your application, we welcome applications from all backgrounds & related experience.

• Deep understanding of Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents/Copilot Studio).
• Strong experience with Dynamics 365 CE Apps (Sales, Customer Service, Customer Insights - Journeys).
• Proficiency in Dataverse, SQL, and data modeling for business applications.
• Ability to develop custom connectors and APIs for integrating Power Platform with 3rd party enterprise applications.
• Knowledge of ALM (Application Lifecycle Management) practices within Power Platform.
• Hands-on experience in Power Apps Component Framework (PCF), JavaScript, and C# for extending Dynamics 365 functionality.

• Understanding of Sales, Marketing, Customer Success and Customer Service processes to design solutions that align with Rev Ops objectives.
• Ability to translate business needs into technical solutions, ensuring alignment with global Rev Ops initiatives.
• Strong grasp of automation and AI-driven insights to optimize workflows and revenue operations.

• Strong problem-solving and troubleshooting skills to resolve technical and business challenges.
• Excellent communication skills to work with cross-functional teams and non-technical stakeholders.
• Ability to document technical designs, best practices, and training materials for end-users and IT teams.

• B.Sc in Computer Science or related discipline

• Dynamics 365 Fundamentals (MB-910)
• Power Platform Fundamentals (PL-900)
• Dynamics Sales Functional Consultant (MB-210)
• Customer Service Functional Consultant (MB-230)
• Customer Experience Analyst (MB-280)
• Power Platform Functional Consultant (PL-200)
• Power Platform Developer Associate (PL-400)

• Work on cutting-edge Power Platform and Dynamics 365 solutions that drive business impact.
• Be part of a growing Rev Ops function, driving efficiency and innovation across the company.
• Opportunity to influence global CRM strategy and technology direction.
• A collaborative, forward-thinking environment where your technical expertise will be highly valued.

• A culture that supports true collaboration whilst embracing remote working with a company wide hybrid working week.
• Flexi-Time working hours (start between 7:00am and 11:00am).
• Blended (home/office) approach to work.
• Support for personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Home Office allowance, as the working model will be a blend of home and office working.
• Generous holiday allowance with the opportunity to buy back additional holiday.
• A day off to celebrate your birthday.
• Giving back is part of our culture with this in mind Mintel gives each employee 2 days per year to give to a worthwhile cause.
• Open plan office with breakout areas, coffee machines, pool table and table tennis.