Vice President, Information Technology, Global

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

IT Department

The IT organization at Vantage Data Centers operates as an integrated service function within the broader CIO organization, which includes five peer departments: IT, Artificial Intelligence, Cybersecurity, Process & Governance, and Enterprise Strategy & Delivery. This structure enables coordinated delivery of technology capabilities while maintaining specialized expertise in critical domains.

The IT department delivers foundational technology services across Infrastructure, Network, IT Service Desk, and IT Service Delivery (Engineering). We design, deploy, operate, and continuously improve the global infrastructure, networking, end-user support, and operational frameworks that power business operations across our expanding data center portfolio. Our focus balances operational excellence with strategic capability building, ensuring reliable service delivery today while positioning the organization for sustained growth.

Position Overview

This role can be based remotely anywhere in the United States.

Vantage Data Centers seeks an operationally excellent technology executive to lead the global IT organization as Vice President of Information Technology. This role owns accountability for four critical teams, Infrastructure, Network, IT Service Desk, and IT Service Delivery (Engineering), ensuring world-class reliability, operational discipline, and measurable service performance across our expanding global footprint.

This is fundamentally an operational leadership role focused on execution excellence, team development, and service delivery  VP IT ensures foundational technology services operate with predictable reliability, meet defined SLAs, and scale efficiently to support business growth across North America, EMEA, and APAC regions. While strategic input is expected, particularly regarding technology roadmaps, vendor partnerships, and capacity planning, the primary mandate is delivering operational excellence through disciplined processes, strong team leadership, and relentless focus on service quality.

The role requires deep collaboration with peer department leaders in the CIO organization. You will partner closely with the AI department to enable intelligent automation and provide infrastructure for AI workloads, with Cybersecurity to embed security-by-design principles, with Enterprise Strategy & Delivery to sequence and execute strategic programs, and with Process & Governance to mature operational standards and compliance frameworks. This collaborative model demands a leader who builds consensus, communicates transparently, and navigates cross-functional dependencies diplomatically while maintaining clear accountability for IT operational outcomes.

Essential Job Functions

• Lead global IT operations across Infrastructure, Network, IT Service Desk, and IT Service Delivery teams, ensuring 24x7 service availability, rapid incident response, and consistent service quality across all regions. Establish and govern operational KPIs, SLAs, and performance metrics that provide transparency and enable data-driven continuous improvement.
• Oversee global infrastructure including datacenter operations, virtualization platforms, storage systems, database administration, and hybrid cloud environments. Ensure network infrastructure delivers continuous, secure connectivity across 69+ data centers and office locations through proactive monitoring, capacity planning, and structured change management.
• Direct IT Service Desk operations delivering tier 1-3 support globally through MSP partnerships and internal teams, targeting 70%+ first contact resolution. Lead Enterprise Lifecycle Management including device procurement, standardized provisioning, three-year…