Apprentice ICT Support Technician

We are seeking a dedicated individual to fulfil the role of Apprentice ICTSupport Technician for our Business Development Digital Team.

Pay: £24,307 per annum

Hours:
37 hours per week

The post-holder will work as a valued member of the Business Development Digital Team based at Newfield House, Blackpool. They will work alongside other experienced team members as part of a wider corporate support business unit. Much of your time will be spent on site at Newfield House in Blackpool. However, there is an expectation that you will travel to our various operational sites to engage with and support operational staff delivering services, as required.

Those sites are currently spread across Lancashire and South Yorkshire. There is also the ability to work from home when suitable for the organisation. Working hours will largely be typical office hours, however there may be occasions where you would need to work outside of those times to support operational teams or to minimise operational disruption.

The role will involve supporting staff across the organisation with deployment, maintenance and problem solving for new and existing hardware and software. Governance of the hardware and software license asset registers will form part of this role. This will include maintaining certain stock levels of equipment and close collaboration with key IT partners. A certain level of existing IT literacy will be required, however, to further support you in the development of your skills, in-house training is available in addition to attending an IT Solutions Technician apprenticeship course.

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Day to Day Duties to include, but not exhaustive
:

The Apprentice ICT Support Technician will be required to:

• Support business units with Information and Communication Technology hardware. This will involve understanding business needs to design and install hardware configurations for the deployment of new services and the upgrade or replenishment of existing services hardware.
• Problem solving hardware issues to understand the route cause of issues. Then using this knowledge to devise and implement appropriate solutions or to liaise with ICT partners to get further support.
• Maintain strong links with business unit leads to support with the ongoing use of the organisational wide asset registers for relevant hardware assets and software licenses.
• Track, order and update relevant ICT stock assets to support the swift resolution of hardware issues. Furthermore, communicating about problem equipment with ICT colleagues for replacement of warrantied kit or for recycling of end of life equipment.
• When applicable, map new business requirements or hardware and license requirements to support the design and implementation of ICT solutions.
• Speedily and accurately resolve issues which are within scope, or raise, monitor and chase out of scope issues with ICT partners or suppliers. Maintain a focus on ICT related Health and Safety and Fire Safety, including good wire management and the appropriate deployment of ICT kit.
• Work on your own initiative to coordinate your diary to support the needs of the business units you service. The ability to be reactive and to triage and prioritise issues as they arise, whilst maintaining a schedule of support and maintenance.
• Build a level of operational knowledge across the organisation to support meaningful conversations regarding future digital business decisions.
• Work closely with the Quality & Risk team to ensure we maintain compliance with all information governance policies, for example Privacy by Design. Identify and report ICT related incidents and work with Q & R to escalate matters to risk registers.
• Identify opportunities for improvement. Support the sharing of good IT practice across departments and business units.
• Have a willingness to learn and expand knowledge across all aspects of the job role
• You are required to undertake the Digital Applications Technician apprenticeship. You will be expected to complete work towards this apprenticeship standard within your working week, and you will be given time to…