Service Desk Engineer

Overview

Service Desk Engineer - Aylesbury

Up to £37,000 PA plus excellent benefits

Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business.

As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.

The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.

• Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc.
• Support projects as required
• Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
• Receive and manage calls from internal staff via telephone, email and web portal when required
• Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary

• Previous experience working in as an IT Support Analyst/Engineer
• Experience supporting Microsoft Windows Server based Infrastructure
• Experience with Service Now
• Experience with Windows 10, Office 365 and Active Directory
• Basic networking knowledge (DHCP, DNS, TCP/IP)
• Printer management and support
• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
• Possess a positive can-do attitude and be able to communicate with users of all different technical levels
• ITIL knowledge

Salary up to £37,000 PA

• The role offers excellent benefits, including free/heavily discounted public transport travel
• 25 days holiday (+bank holidays) and an excellent pension scheme
• This role will require occasional travel across the UK
• Flexibility to work from home one day per week