Project Manager, IT Project Manager, Technical Support

Overview

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 day per week in the office and the chance to work with some of the most innovative tools in the industry.

Project Manager

Bedford (one day a week on site)

In this role, you will be responsible for delivering products, applications, and services to end users as well as to translate technical information back to customers.

• Deliver products, applications, and services to achieve high levels of customer satisfaction
• Work cross-functionally to support customer engagement and the expansion of products and services
• Liaise with internal departments to ensure project mandates are clearly understood, agreed, and delivered to schedule
• Manage project risks, issues, assumptions, constraints, and dependencies throughout the project lifecycle
• Facilitate and lead project meetings, ensuring accurate minutes are produced and distributed

• Experience working in a technical, customer-facing environment
• Proven ability to manage multiple projects simultaneously
• Strong organisational, administrative, and prioritisation skills
• Ability to resolve or escalate issues effectively and sensitively
• Self-motivated, flexible, and able to work with minimal supervision
• ICT or related degree, IT Apprenticeship, or relevant industry experience
• Agile and/or Scrum delivery experience
• Experience delivering IT application and/or telecommunications solutions within Public Sector and Corporate environments

• Full driving licence and access to a vehicle
• Flexibility to work away from home, occasionally at short notice
• Occasional travel to other offices
• Successful completion of pre-employment screening and NPPV3 screening

If this Project Manager role would be of interest please contact