Senior Support Engineer - Remote; Northern Ireland

Overview

Our client is a fast-growing cloud software company helping enterprises optimise cloud infrastructure and control costs across complex Kubernetes and cloud-native environments. They are looking for a Senior Support Engineer to play a key role in supporting enterprise customers and ensuring reliable, high-quality production environments.

This is a hands-on, customer-facing role, working closely with engineering and product teams to troubleshoot complex technical issues and drive continuous improvement.

• Acting as a senior technical point of contact for enterprise customers
• Troubleshooting and resolving complex issues across Kubernetes, cloud infrastructure, and distributed systems
• Investigating production issues through logs, metrics, and system analysis
• Collaborating with engineering and product teams on bug escalation, root cause analysis, and fix validation
• Supporting deployments, configuration, and best practices in cloud-native environments
• Creating and maintaining technical documentation and knowledge base articles
• Continuously improving support processes, tooling, and operational readiness

• 5+ years  experience in Technical Support, Dev Ops, SRE, or Systems Engineering roles
• Strong hands-on experience with Kubernetes, containers, and cloud platforms (AWS preferred)
• Proven troubleshooting skills in distributed, production environments
• Solid Linux and networking fundamentals
• Ability to read and understand application code (Go, Python, or similar)
• Excellent communication skills with both technical and non-technical stakeholders
• Experience supporting SaaS or enterprise customers is highly desirable
• Kubernetes certifications (CKA or similar) are a plus

• Work with modern cloud-native and Kubernetes technologies
• High-impact role within a growing cloud software organisation
• Close collaboration with engineering and product teams
• Opportunity to shape support processes and customer experience

Please apply now if you are meeting the above criteria, or contact Andrew Harrison directly.