Technical Support Manager BMS
Remote / Online - Candidates ideally in
Watford, Hertfordshire, NN6, England, UK
Listed on 2026-02-07
Watford, Hertfordshire, NN6, England, UK
Listing for:
Priva (The Netherlands)
Remote/Work from Home
position Listed on 2026-02-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Engineer, Network Security
Job Description & How to Apply Below
About the role
As Technical Support Manager, you will lead and develop the UK Technical Support team supporting Priva’s building management system and building automation solutions. This is a hands-on leadership role combining people management, technical escalation ownership, and close collaboration with Sales and Priva HQ (R&D). This role can be hybrid, ideally 2 hours travel from our Watford office.
Key responsibilities- Lead, coach, and develop the Technical Support Specialists
- Act as escalation point for complex or customer-critical BMS-related technical issues
- Drive continuous improvement of support processes, documentation, and knowledge sharing
- Plan and facilitate BMS and product training for internal teams, partners, and Sales
- Act as the primary UK technical interface with Priva HQ and R&D
- Support product introductions, partner enablement, and key customer engagements
Essential
- Strong background in the BEMS / HVAC / building automation industry (hardware and/or software)
- Proven experience leading or managing technical teams in a BEMS environment
- Experience handling escalations and customer-critical technical situations
- Strong communication and stakeholder management skills
- Experience delivering or facilitating BEMS or technical training
- Knowledge of BACnet, Modbus, M-Bus
- Experience with cloud-connected BEMS platforms
Candidates must ideally be based within approximately 2 hours’ travel of Watford
What we offer- Competitive salary + bonus scheme
- Company car allowance
- Pension, private healthcare, and additional benefits
- Laptop, mobile phone, and home-working support
- A collaborative, people-focused environment within the BMS industry
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