Senior Full Stack Application Support Engineer

About The Role

The Senior E-Commerce Full Stack (Application Support) Engineer role is responsible for the ongoing support, maintenance, optimisation and reliability of FGHs, secure, high performing B2C ecommerce websites and shopping apps. The focus of this role is support and involves:

• Maintaining platform stability and performance by monitoring ecommerce websites and shopping apps, resolving incidents and providing business support.
• Working collaboratively with cross functional digital teams including CRO and digital analytics analysts, SEO specialists, creative/UX designers, architecture and engineering teams and digital product owners to monitor and support ecommerce applications, manage analytics and tagging, enable CRO and SEO capabilities and deliver small enhancements.

• Maintain platform stability and performance by monitoring ecommerce websites and shopping apps, resolving incidents, and ensuring high availability.
• Ensure accurate analytics and tagging by maintaining digital tracking integrations and working with analytics teams on data quality issues.
• Support and implement small changes, including configuration updates, digital tagging changes, UI refinements and functional enhancements.
• Support customer experience optimisation including CRO tests, personalisation features, SEOrelated functionality and performance critical user journeys.
• Maintain reliable integrations with key SaaS and ERP/CRM systems
• Ensuring web development security best practices are implemented and maintained that comply with applicable UK regulations such as UK-GDPR, UK Payment Services Regulations and PCI-DSS.
• To be always committed to good outcomes for customers.
• To demonstrate behaviours in line with our Company values.

• Able to commute to Bradford City Centre 2 days per week
• 10+ years of experience in software development / support, building and supporting high-traffic, high availability systems with at least 3 years in a full stack software engineer role.
• Proven track record of supporting and maintaining performant, scalable and secure transactional E-Commerce websites.
• Experience of using digital marketing technologies such as Tag management (Adobe Launch), Digital Analytics (Adobe Analytics), A/B testing, CRO and Personalisation (Adobe Target).
• Technical SEO knowledge including crawling and indexing, structured data, site architecture, canonicalization, and mobile optimisation.
• Experience of working with server-side scripting languages or frameworks (Microsoft ASP, .NET) and of integrating front-end technologies (HTML5,CSS, jQuery) combined with an awareness of back-end development languages such as C#, Java.

For over 100 years, Freemans has been at the forefront of home shopping, delivering quality products and exceptional service. We’ve accepted the challenge to transform our business into a modern, digital-first retailer.

With a rich heritage and an eye on the future, we are a forward-thinking, tech-driven online retail business, making fabulous fashion and stylish homewares accessible and affordable for everyone.

Based in West Yorkshire and part of the OTTO group one of the world’s largest online retail organisations, Freemans Grattan Holdings (FGH) is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa.

We offer a range of hybrid and flexible working options to help you achieve a healthy work life balance. Our full time head office colleagues work a minimum of 2 days per week in the office, allowing the perfect balance between collaborative in-person team work and the flexibility to work from home.

Turning your job into a career is a real passion for us and our development programmes will enable you to grow in role.

We offer clear career pathways that will show you the way, outlining the skills, behaviours and knowledge needed to perform at the next step.

We invest in our colleagues, giving them all the opportunity to progress. Our inspired leadership programme is aimed at equipping our future leaders to coach, develop, manage change and maintain situational awareness.

As a business, we depend on a fusion of…