IT 2nd Line Desktop​/Service Desk Support

Our client is looking for an experienced 2nd Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in Crawley in West Sussex and the role offers hybrid working of two days in the office and three days working from home per week.

You will ideally possess two years’ experience in a 2nd Line Desktop/Service Desk role where you have a blend of both types of experience. You will be supporting a large number of internal end users across multiple offices, with all 2nd line queries using a ticketing system.

Helping users to solve technical issues with their computers, hardware and software. Working on more complex problems that the 1st Line team are unable to fix and also happy to pick up the odd escalation as and when required or in the absence of the senior team member. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business at all times.

Great opportunity to grow your IT career within a successful business. Competitive salary, excellent company benefits and a supportive and friendly team environment on offer.

Skills/Experience/attributes:

* Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education

* Comp Tia is highly desirable

* At least two years’ experience in a similar role is essential

* Ideally worked as internal IT support for a professional business

* Experience of Active Directory administration

* Entra  (Azure ) admin experience

* Experience of the full Microsoft suite

* MS Office 365 experience is desirable

* Network troubleshooting (wired and WiFi)

* Hardware trouble shooting and fault diagnosis

* Knowledge of Word, Excel, Outlook, Teams and Power Point

* Outstanding communication skills, face to face, verbally and written

* Strong customer service skills

* Good listener and remains calm under pressure

* High attention to detail

* Likes to be part of a team but also working under own initiative