More jobs:
Customer Support Specialist; Remote
Remote / Online - Candidates ideally in
Eastern Province, Saudi Arabia
Listed on 2026-02-09
Eastern Province, Saudi Arabia
Listing for:
Pulse Media
Remote/Work from Home
position Listed on 2026-02-09
Job specializations:
-
IT/Tech
Data Analyst, Data Scientist, Technical Support
Job Description & How to Apply Below
Overview
One of our clients is partnering with a leading AI organization to improve how advanced artificial intelligence systems process, evaluate, and resolve complex, policy-driven cases in regulated environments. We are seeking experienced Customer Support Specialists
, Case Managers
, and Operations Support professionals to help model, review, and validate workflows involving policy interpretation
, structured data analysis
, and end-to-end case resolution
.
This role is ideal for professionals with experience handling sensitive customer inquiries
, compliance-focused workflows
, and high-accuracy decision-making in environments such as trust & safety
, content moderation
, education services
, legal support
, or public sector operations
.
- Review, analyze, and interpret structured case notes, customer inquiries, and supporting documentation
- Apply established policies, regulatory guidelines, and procedural frameworks to drive accurate case outcomes
- Simulate real-world customer support and case resolution workflows, including standard, complex, and edge-case scenarios
- Identify inconsistencies, policy conflicts, ambiguous cases, or out-of-scope requests and escalate as needed
- Ensure all responses meet quality standards for accuracy, tone, compliance, and documentation
- Collaborate within remote, cross-functional teams supporting AI training, evaluation, and quality assurance initiatives
- 3+ years of experience in customer support, case management, operations, trust & safety, or policy-driven environments
- Excellent written communication skills with strong attention to detail and consistency
- Proven ability to work within compliance-sensitive, regulated, or policy-based frameworks
- Strong analytical skills with the ability to synthesize documentation into clear, actionable decisions
- Background in education, law, social services, public administration, or regulatory operations is preferred
- Independent contractor engagement
- Fully remote role with flexible scheduling and global collaboration
- Project duration may vary based on performance, quality metrics, and client needs
- Weekly payments via Stripe or Wise
- No access to confidential or proprietary data from prior employers is required
- H-1B and STEM OPT sponsorship are not available
- Submit your resume
- Complete a brief questionnaire outlining your experience with case-based workflows, policy interpretation, and compliance-driven decision-making
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