Tech and Services - Data and Reporting Senior Analyst

Overview

Would you like to kick start your career in a supportive, collaborative and innovative company? We are a Tech & Services division, with the Services Governance department comprising specialised teams and experts, including Service Architecture, Commercial, Continual Service Improvement, Data & Reporting, and Governance, Risk & Compliance. Our mission is to ensure effective management and optimisation of our ways of working across Tech & Services, through collaboration, communication and customer focus to enhance our capabilities and deliver exceptional customer service.

The team leads the implementation of the strategy and fosters collaboration across multiple teams within Tech & Services and the wider business. Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values that define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company, helping customers use technology to succeed by putting our employees first.

This role has been created to provide senior-level support to our growing Services - Data & Reporting team. As a Senior Analyst, you will not only create and manage reporting related to our Tech & Services business (KPI & SLA reporting, trend analysis, and service portfolio) but also take ownership of key work streams and mentor within the team. You will work collaboratively to input into data governance, demonstrating an understanding of risk factors regarding data integrity and compliance.

The role requires you to influence others, champion data stewardship and translate technical requirements into business value.

• Solution Development & Frameworks:
  Help with the development of the reporting framework and drive its implementation across all T&S teams, solving complex reporting challenges.
• Technical
  
  Collaboration:
  
  Act as a liaison with IT teams to define requirements for tool development and technical capabilities, contributing specialist expertise to project proposals.
• Customer Experience Strategy:
  Partner with the Customer Experience team to design and implement advanced reporting capabilities that enhance customer value.
• Complex Analysis:
  Produce high-level reports to support operations, audit, compliance, and service portfolio activities, ensuring all risk factors are assessed and evaluated.

• Advanced technical understanding and proven experience in developing complex solutions using:
  Service Now, Power Apps, Advanced Reporting creation in Power
  
  BI (Data modelling, DAX, and visualisation expert).
• Analytical Leadership:
  Strong problem-solving abilities to identify trends, mitigate risks, and derive actionable insights from complex data sets.
• Influencing
  
  Skills:
  
  Strong interpersonal skills with a proven history of building relationships and influencing stakeholders across the wider business.
• Flexibility:
  Your role will require you to explore and stretch into many different areas and data domains, this is especially relevant as the reach and scope of the team increases.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don t hesitate to apply – we would love to hear from you!

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at

Here at Softcat, we don t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.