SAP HCM & SuccessFactors Support Team Manager Remote

Ready to lead at the very top of the SAP HCM world?

This is your chance to step into a high-profile leadership role with a global SAP powerhouse trusted by hundreds of the world s leading organisations.

As SAP HCM & Success Factors Support Team Manager, you won t just manage a team - you ll shape a global HCM Managed Services practice. Leading expert consultants, solving complex enterprise challenges, and delivering best-in-class SAP HCM and Payroll solutions ly remote and UK-based, this role blends strategic leadership, hands-on SAP expertise, and real influence in a fast-moving, high-impact environment.

If you thrive on ownership, love developing top talent, and want your work to genuinely move the needle for global clients - this is where you belong.

The Role at a Glance:

SAP HCM & Success Factors Support Team Manager
Remote - Home-based (UK)
Up to £90,000 DOE Plus Benefits
Permanent - Full Time

Product / Service:
Global authority in Enterprise SAP Consulting & SAP Managed Services
Values:
Clients First, Foresight and Teamwork

Who we are:

We are a top-10 global IT services provider operating in over 50 countries worldwide. We combine global scale with local expertise to deliver world-class SAP services that drive real business impact.

As a global SAP Platinum Partner, we support organisations of all sizes with consulting, digital innovation, cloud, automation, and end-to-end IT services. With 15,000+ SAP experts across 29 countries, we help clients solve complex challenges and accelerate growth.

Our award-winning SAP practice is a global leader in SAP S/4

HANA, trusted by 500+ SAP HANA and 300+ SAP S/4

HANA customers worldwide.

Role Overview:

The SAP HCM & Success Factors Support Team Manager is a high-impact team leadership role. Blending deep SAP HCM and Success Factors expertise with inspiring people leadership, this role leads and develops a team of 8-10 Human Capital Management consultants, creating a high-performing, collaborative, and knowledge-driven HCM practice.

You will play a pivotal role in delivering outstanding SAP HCM solutions to a diverse customer base, providing expert functional support across SAP Success Factors, SAP HCM, and Payroll. Operating in a fast-paced, remote Managed Services environment, you will drive exceptional customer experiences through rapid issue resolution, continuous improvement, and service excellence.

Alongside people leadership, you will remain hands-on in consulting delivery - balancing strategic oversight with practical expertise - while ensuring Managed Services revenue performance, utilisation, and margin targets are achieved. As a unifying force across the HCM practice, you will champion collaboration, coach and mentor consultants, and help shape the future of HCM service delivery.

Key Responsibilities:

• Lead, coach, and develop a high-performing HCM Managed Services team through mentoring, performance management, and targeted training plans.

• Identify and address technical and non-technical capability gaps to continuously strengthen HCM expertise.

• Support recruitment, onboarding, and day-to-day people management activities, including holidays, absence, and team administration.

• Provide hands-on functional support across SAP HCM and Success Factors solutions, including Employee Central, Payroll, Talent, and Time.

• Deliver 2nd and 3rd line advisory services to UK, Ireland, and global customers, ensuring timely and effective issue resolution.

• Translate HR business requirements into best-practice SAP HCM solutions and advise on change requests.

• Collaborate closely with Basis, ABAP, Integration, and Finance teams to resolve complex issues.

• Monitor SLAs, manage workloads effectively, and maintain high levels of quality, productivity, and customer satisfaction.

About You:

• A confident leader with strong communication skills and the ability to motivate and guide others.

• 10+ years SAP experience, including at least 6 years specialising in SAP HCM and Success Factors.

• Deep functional expertise across Success Factors and SAP Payroll, including UK Payroll.

• Solid experience working with ECC and S/4

HANA environments.

• Strong understanding of integrations between…